Shaping the Institution to the Expectations of Students: Bending Without Breaking
Technologies and expectations are in a constant state of change, but if institutions shape...
Greater Student Understanding Central to Overcoming Challenges Facing Graduate Education
Adapting to the multitude of challenges facing graduate schools today requires institutions to...
Personalization and Respect Central to Creating Value for Non-Traditional Students
Treating students like customers thinking about entering into a long-term partnership is critical...
Five Changes Higher Ed Institutions Need to Make to Better Serve Their Students
The first step to being responsive to customer demand is taking steps to actually understand what...
Service to Students: It’s a New Day
Creating an institutional culture of student service facilitated by a high-tech, high-touch...
Creating Value by Delivering On The Varied Expectations of Non-Traditional Students
Personalization through understanding the unique and various factors different students deem...
CE Focus on Customer Experience Would Benefit Main Campus
Main campus leaders could benefit from adopting the customer service excellence focus of their...
Creating Value by Meeting Service and Outcome Demands
Focusing on student learning outcomes and ensuring that they have access to the services they need...
Clearer Labor Market Links Critical to Meeting Student Expectations
Paramount among the various expectations of today’s students is the better and clearer connection...
Academic Success Coaching and Creating Return on Investment for Adult Students
By personalizing the educational experience and ensuring students stay academically on-track,...
Honing a Spectrum of Learner Access
Ultimately, creating value for students across the Spectrum of Access requires institutions to...
ROI and the Post-Traditional Learner
Meeting the value expectations of post-traditional students requires institutions to rethink how...
