Can Elite Institutions Serve Under-Served, Non-Traditional Students?
As the population of under-represented and non-traditional students grows on campuses nationwide,...
Modern Technology Allows Colleges to Engage With Students in Brand New Ways
Engagement is a critical aspect of both enrollment and retention, but most colleges do not pay...
Improving Student Success with PLA Portfolios
Providing new students with a workshop walking them through the PLA process accelerates their...
Creating a Fit to Stand Out: Succeeding in the Non-Traditional Market
Every aspect of the student experience must be tailored to the needs, demands and expectations of...
Educational Attainment Matters
Though there are some commonalities between adult students, institutions and students themselves...
Shaping the Institution to the Expectations of Students: Bending Without Breaking
Technologies and expectations are in a constant state of change, but if institutions shape...
Greater Student Understanding Central to Overcoming Challenges Facing Graduate Education
Adapting to the multitude of challenges facing graduate schools today requires institutions to...
Personalization and Respect Central to Creating Value for Non-Traditional Students
Treating students like customers thinking about entering into a long-term partnership is critical...
Five Changes Higher Ed Institutions Need to Make to Better Serve Their Students
The first step to being responsive to customer demand is taking steps to actually understand what...
Service to Students: It’s a New Day
Creating an institutional culture of student service facilitated by a high-tech, high-touch...
Creating Value by Delivering On The Varied Expectations of Non-Traditional Students
Personalization through understanding the unique and various factors different students deem...
CE Focus on Customer Experience Would Benefit Main Campus
Main campus leaders could benefit from adopting the customer service excellence focus of their...
