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Decoding Student Centricity in Higher Education
Robert Wagner | Executive Vice President and Chief Operating Officer, Utah State University
In the midst of societal changes and ongoing debates on the value of higher education, institutions...
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Leveraging Lifelong Learning: A Path to Transformation for the University of Oxford
Mark Bramwell | Chief Information Officer in the Saïd Business School, Oxford University
There is no doubt that change is inevitable. But in higher education, this is often slower than...
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Unleashing the Power of Student Centricity for a Future-Ready Institution
Andrew Hsu | President, College of Charleston
By embracing student centricity, higher education can bridge academia with real-world requirements,...
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Moving from a Career Services Department to a Career Enablement Commitment
Elise Awwad | Chief Operating Officer, DeVry University
The career services is a critical element in students’ success and needs to be properly integrated...
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The Customer Is Always Right: Seeing Higher Ed as a Business
Julie Shankle | Executive Director of Continuing Education, University of Central Florida
Many fears around seeing the student as a customer pervade in higher education. However, seeing the...
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The Ripple Effect of Modern Learner Consumerism on Higher Education
Angie Kamath | Dean of the School of Professional Studies, New York University
Modern consumerism is everywhere—and it doesn’t stop with higher education. Institutions have to...
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The Importance of Student Agency and Self-Direction
Cathrael Kazin | Managing Partner, Volta Learning Group
Students have long been passive in their own education—but it’s not their fault! Higher ed...
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The Importance of Student Support Services in Modern Higher Ed
Bettyjo Bouchey | Vice Provost of Digital Strategy and Operations, National Louis University
Student support services are integral to ensuring students thrive, which means the department needs...
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How Higher Education Can Meet Student-Parents Where They Are
Kate Smith | President, Rio Salado College
Student-parents have limited time and resources to dedicate to higher education as it stands....
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The Value of Customer Service Within Higher Education
Rene Eborn | Deputy of Digital Transformation & Associate Vice President, Utah State University
Seeing students as customers has long been a fraught debate, but it’s no longer optional. Students...
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The Mission of the Registrar’s Office is to Maintain Integrity
Michael Lorenz | Vice President of Strategy and Academic Operations, Purdue University Global
The registrar’s role is to get students enrolled, credentials and eventually employment. But...