Can Small Data Unlock a Step Change in Learner Experience Design?
Whitney Kilgore | Chief Learning Experience Officer, iDesignUnder pressure to earn customer loyalty by making shopping easier, retailers are intently focused on transforming the shopper experience. Last year, grocery giants like Kroger, Walmart and Sam’s Club rolled out…
Income Share Agreements: An Innovative Alternative to Student Loans
Mary Walshok | Associate Vice Chancellor, UC San Diego Josh Shapiro | Director of Research and Evaluation, UC San Diego,As colleges and universities shift their focus towards a lifelong learning model of education, Income Share Agreements (ISAs) are becoming a popular way to help students finance their education while…
Who’s Your Customer? The Differences Between Recruiting Traditional and Non-Traditional Learners
Sean-Michael Green | Vice President for Client Services, LRAP AssociationThe world of enrollment management is divided into two groups: People who think recruiting traditional first-year students is the same as recruiting non-traditional students; and those who know better. Both…
Don’t Be Afraid of the Bad Ones: Bringing Customer Reviews to Higher Ed
Andrew Monnich | Managing Director, ExpiricallyThe modern customer is a stealth shopper, conducting as much research as possible on their own before ever engaging with a service provider. In higher education, this phenomenon is leading…