Creating Value by Meeting Service and Outcome Demands
Focusing on student learning outcomes and ensuring that they have access to the services they need...
Clearer Labor Market Links Critical to Meeting Student Expectations
Paramount among the various expectations of today’s students is the better and clearer connection...
Academic Success Coaching and Creating Return on Investment for Adult Students
By personalizing the educational experience and ensuring students stay academically on-track,...
Honing a Spectrum of Learner Access
Ultimately, creating value for students across the Spectrum of Access requires institutions to...
ROI and the Post-Traditional Learner
Meeting the value expectations of post-traditional students requires institutions to rethink how...
Meeting and Managing the Expectations of Today’s Students
It’s no longer incumbent on students to simply accept the value of higher education, institutions...
Four Factors Competing with Price as a Differentiator for Online Students
Price is a key definer of choice for online students, but service, convenience, instructional...
Minimizing Online Students’ Transactional Distance to Maximize Value
Constant improvement and focus on communication with online students is critical to maximizing the...
Big Names Don’t Trump Good Service When it Comes to Student Satisfaction
Even at institutions like Berkeley, creating a high-end customer experience has a massive impact on...
Three Ways Proprietary Institutions Offer Students More Than They Pay For
By serving the student as a customer and focusing on career-pertinent outcomes, proprietary...
Creating Connection: Driving Learner Success with Smart Machines
— Co-written with Darcy Janzen | eLearning Support Manager, University of Washington Tacoma— New,...
Customer-Mindedness and the Student Value Question
Complete-institution commitment to the customer experience is a critical trait for any institution...
