Meeting and Managing the Expectations of Today’s Students
It’s no longer incumbent on students to simply accept the value of higher education, institutions...
Four Factors Competing with Price as a Differentiator for Online Students
Price is a key definer of choice for online students, but service, convenience, instructional...
Minimizing Online Students’ Transactional Distance to Maximize Value
Constant improvement and focus on communication with online students is critical to maximizing the...
Big Names Don’t Trump Good Service When it Comes to Student Satisfaction
Even at institutions like Berkeley, creating a high-end customer experience has a massive impact on...
Three Ways Proprietary Institutions Offer Students More Than They Pay For
By serving the student as a customer and focusing on career-pertinent outcomes, proprietary...
Creating Connection: Driving Learner Success with Smart Machines
— Co-written with Darcy Janzen | eLearning Support Manager, University of Washington Tacoma— New,...
Customer-Mindedness and the Student Value Question
Complete-institution commitment to the customer experience is a critical trait for any institution...
Higher Ed Must Enhance Administrative Self-Service Options to Meet Student Expectations
For universities to succeed in the modern era, they must update their business processes to match...
Outcomes and Experience Central to Non-Traditional Students’ Value Equation
Non-traditional students have unique academic and consumer expectations of their higher education...
How to Differentiate in the Competitive Online Learning Environment
Creating a personalized online learning environment has massive implications for student success...
Creating the Experience Students Expect
The customer experience is a true differentiator in the modern higher education marketplace, and...
Creating a Great Student Experience through Analytics and Partnerships
By focusing on effectiveness and efficiency of practices, an institution can ensure all its...
