Customer Service and Non-Traditional Higher Ed: Committing to the Concierge Model
Committing to customer service is a critical step for higher education institutions that want to...
Three Ways to Build Student Accountability Through Great Customer Service
High-touch customer service, when practiced the right way, can actually foster student...
The Balancing Act Between Customer Service and Student Accountability
The relationship between an institution and its students should more closely resemble that of a...
Inter-Departmental Communication Central to Improving the Student Experience
Improving communication between departments is critical for institutions that want to provide a...
Innovation in Higher Education: Time for a Customer-Centric Model
Disruptive innovation to the standard model of higher education is needed in order for...
Differentiating “Customer Service” and “Degree Mill” in Higher Education
“Customer” does not have to be a dirty word in higher education circles; students are spending a...
Focusing on Customer Service: Higher Education and the “Degree Mill” Debate
Customer service is not detrimental to higher education’s future; in fact, it’s critical to the...
Mission Driven or Customer Driven? The Plight of Modern Higher Education Institutions
Curran explores whether the customer service model is compatible with an institution’s education...
Students as Customers: Time for Educators to Get On Board
Treating students as customers enhances the learning environment while ensuring students are better...
Navigating the Transition to ‘Learner as Customer’
As students begin acting more and more like customers, it’s critical for higher education...
Education and eCommerce: Online Enrollment Shifts Focus from Selectivity to Customer Service
As consumers become increasingly comfortable with making purchases online, higher education...
The Attraction of Online Shopping
E-commerce solutions might provide higher education leaders with the key to success in this highly...
