Higher Ed Must Enhance Administrative Self-Service Options to Meet Student Expectations
For universities to succeed in the modern era, they must update their business processes to match...
Outcomes and Experience Central to Non-Traditional Students’ Value Equation
Non-traditional students have unique academic and consumer expectations of their higher education...
How to Differentiate in the Competitive Online Learning Environment
Creating a personalized online learning environment has massive implications for student success...
Creating the Experience Students Expect
The customer experience is a true differentiator in the modern higher education marketplace, and...
Creating a Great Student Experience through Analytics and Partnerships
By focusing on effectiveness and efficiency of practices, an institution can ensure all its...
Customer Service and Non-Traditional Higher Ed: Committing to the Concierge Model
Committing to customer service is a critical step for higher education institutions that want to...
Three Ways to Build Student Accountability Through Great Customer Service
High-touch customer service, when practiced the right way, can actually foster student...
The Balancing Act Between Customer Service and Student Accountability
The relationship between an institution and its students should more closely resemble that of a...
Inter-Departmental Communication Central to Improving the Student Experience
Improving communication between departments is critical for institutions that want to provide a...
Innovation in Higher Education: Time for a Customer-Centric Model
Disruptive innovation to the standard model of higher education is needed in order for...
Differentiating “Customer Service” and “Degree Mill” in Higher Education
“Customer” does not have to be a dirty word in higher education circles; students are spending a...
Focusing on Customer Service: Higher Education and the “Degree Mill” Debate
Customer service is not detrimental to higher education’s future; in fact, it’s critical to the...
