In-House or Service Provider? Meeting the Expectations of Today’s Students
Delivering the expected high-end customer experience of today’s students is a challenge, but...
Transforming an Institution with eLearning: Creating Value by Moving from the Fringes to the Core
By bringing fringe units to the center of the institution, universities can leverage all the...
Streamlined Business Processes Critical to Creating Value for Students
Adult students have high service expectations of their postsecondary institution and will vote with...
Nine Ways to Encourage Faculty Experimentation with New Online Teaching Technologies
Creating an environment where faculty are excited about innovation is critical to institutional...
Transforming the System: Overcoming Obstacles to Long-Term Viability
Centralizing administrative services at the system level can realize massive savings and create a...
America’s College Promise: How Free Access Will Impact College Infrastructure
The free community college proposal has turned the spotlight on two-year colleges, but there are...
Transforming the System: Identifying Obstacles to Long-Term Viability
Facing a trifecta of short-term challenges, the University of Maine System must address fundamental...
The Best of Times and the Worst of Times: 5 Tips for CE Units Working with Internal Partners
Establishing relationships with departments across the institution can be challenging for CE units,...
Grappling with Irony: The Movement of Continuing Education Towards the Institutional Core
The movement of continuing education units to the core of research institutions has led to a fading...
Making Business Process Improvement Work in Higher Ed
By finding ways to streamline business processes in individual units, the entire institution can...
The Importance of Measuring Operational Efficiency in Higher Education IT
By measuring success and adjusting for weaknesses, an institutional IT unit can adapt more quickly...
The Ins and Outs of Measuring Postsecondary Efficiency
The relevance of particular data points is ultimately dependent on the way the data is meant to be...
