Should Universities Be More Like Amazon?
While higher education could learn lessons from Amazon in terms of recommending ideal offerings and...
Convenient. Affordable. Finish Strong: Four Best Practices to Drive Adult Student Success
Intentionality at every level, combined with a customer service mentality and a focus on continuous...
Establishing Culture and Prioritizing the Personal Touch to Deliver a Great Online Experience
Creating a culture and focusing on the personal touch at every interaction are keys to creating a...
Continuing Education Departments as a Portal to the Greater University
Continuing education departments deliver a smooth and user-centric experience that serves the needs...
Three Lessons Higher Education Leaders Can Learn From Hospitality Management
Though the differences between the higher education and hospitality industries are stark, there are...
Helping University Staff Contribute to Student Success
Student satisfaction and success stems directly from their engagement with institutional staff....
Two Birds with One Stone: Staff Satisfaction and the Student Experience
Senior institutional leaders have a major role to play in supporting the delivery of a great staff...
Leveraging Technology to Drive Student Intelligence and Deliver a Great Student Experience
A great student experience is no longer a nice-to-have, it’s a must have. And the best way to...
Beyond Lip-Service: Developing an Infrastructure to Deliver a Great Student Experience
True student centricity goes beyond a desire to put students first and requires postsecondary...
The Business Strategy of a CRM In Higher Education Is a Student Support Decision
Treating students like customers is far from a perversion of the central mission of higher...
Contextual Communication at Scale: The Transformative Capacity of CRM
Customer Relationship Management software can help colleges and universities deliver the kind of...
Leveraging Technology to Know and Serve Students Better
Technologies that support and drive student intelligence help institutions serve them better both...
