Improving the Student Experience through eCommerce: Best Practices for Higher Ed
By integrating best practices from the eCommerce space into strategic and digital initiatives,...
Creating a Champagne Experience on a Beer Budget: Delivering on Modern Learners’ Customer Service Expectations
Today’s students bring the same customer service expectations to the university that they bring to...
Just-in-Time Education: Student Expectations in a Digital World
From regular interactions with eCommerce market leaders, students bring high expectations around...
How Student Champions Can Drive an Effective Mobile App Strategy
An effective mobile communications strategy is critical to engaging with today’s learners, who are...
Should Universities Be More Like Amazon?
While higher education could learn lessons from Amazon in terms of recommending ideal offerings and...
Convenient. Affordable. Finish Strong: Four Best Practices to Drive Adult Student Success
Intentionality at every level, combined with a customer service mentality and a focus on continuous...
Establishing Culture and Prioritizing the Personal Touch to Deliver a Great Online Experience
Creating a culture and focusing on the personal touch at every interaction are keys to creating a...
Continuing Education Departments as a Portal to the Greater University
Continuing education departments deliver a smooth and user-centric experience that serves the needs...
Three Lessons Higher Education Leaders Can Learn From Hospitality Management
Though the differences between the higher education and hospitality industries are stark, there are...
Helping University Staff Contribute to Student Success
Student satisfaction and success stems directly from their engagement with institutional staff....
Two Birds with One Stone: Staff Satisfaction and the Student Experience
Senior institutional leaders have a major role to play in supporting the delivery of a great staff...
Leveraging Technology to Drive Student Intelligence and Deliver a Great Student Experience
A great student experience is no longer a nice-to-have, it’s a must have. And the best way to...
