How Process Automation Can Transform the Non-Traditional Student Experience
By leveraging the possibilities presented by technology tools and process automation, institutions...
A Customer Service Approach and a Quality Learning Experience Are Not Mutually Exclusive
Offering a supportive and service-oriented environment tailored to respond to the needs to students...
How Contextual Relationship Building Transforms Enrollment and Retention
Transforming customer relationship management can help institutions transform the experience they...
Students as Customers: The New Normal in Higher Education
Delivering an exceptional customer experience is no longer a choice for institutions—students today...
Delivering a Strong Customer Experience Is No Longer a Choice, But a Necessity
Students today expect a customer experience that mirrors what they see in other industries; it’s up...
Customer Service in the Higher Education Context: Finally Putting Students First
Technology has become ubiquitous in the higher education space, despite its critics. In the Age of...
Students as Customers? A Path to Losing the Market
While higher education institutions should endeavor to create a supportive and flexible environment...
Transforming the Institution to Treat Students Like Customers
Students consider themselves both customers and learners, bringing with them high expectations for...
Unlocking the Door to Student (and Institutional) Success
By effectively leveraging technological solutions and tools, institutional leaders can overcome...
Student Centricity: Quid Pro Quo or Forces in Opposition?
Given the changing demand of students, institutions must work to better respond to their stated...
Registrarial Services for Student Success
The registrar’s office is central to the operations of many universities and typically serves as a...
Putting the Student Experience First: Student-Centricity and Excellence
By prioritizing the student experience and understanding and responding to the demands of today’s...
