Beyond Lip-Service: Developing an Infrastructure to Deliver a Great Student Experience
True student centricity goes beyond a desire to put students first and requires postsecondary...
The Business Strategy of a CRM In Higher Education Is a Student Support Decision
Treating students like customers is far from a perversion of the central mission of higher...
Contextual Communication at Scale: The Transformative Capacity of CRM
Customer Relationship Management software can help colleges and universities deliver the kind of...
Leveraging Technology to Know and Serve Students Better
Technologies that support and drive student intelligence help institutions serve them better both...
Overcoming Obstacles to Establishing Brand Recognition in the Competitive CPE Market
The market for professional and ongoing education is massive, including everything from full degree...
Tips & Techniques for Increasing Student Engagement: The Road to Improved Academic Advising (Part 5)
While many institutions are taking great strides at making academic advising more a part of the...
Student-Centricity and the Amazon Experience: Evolving IT to Meet Students’ Expectations
Today’s students behave more like customers than ever before, and rather than trying to ignore or...
Boosting Student Engagement through Mobile Technology
With today’s students—both traditional and non-traditional—so comfortable with mobile devices,...
Leveraging Big Data to Drive Student Success
As student success becomes a priority for increasing numbers of institutions—and as the “success”...
Achieving the Student-Centered Experience: Bridging Mission, Technology and Consumerism
Students today demand a highly integrated, seamless consumer experience, and that trend is only...
Improving the Student Experience with Personalization and Integration
Students are identifying numerous inconvenient points in their interactions with the university...
Making Sense of the Numbers: Using Data to Support Students Across Their Lifecycle
Democratizing data means putting it in the hands of decision makers at every level of the...
