Student Centricity and the Modern University: Rooting the Student Experience in Data
Leveraging data can help an institution become more student-centric at every level, from guiding...
The Human Element and the Power of Big Data in Higher Education
Big Data allows higher education leaders to both see and create an environment where they’re able...
Evolving with the Incentive Structure: Facilitating the Shift from Access to Completion
Higher education’s incentive structures have evolved to shift the focus from accessibility alone to...
Driving the Student Experience through Information Accessibility
Developing a student experience that matches the expectations of today’s learners requires IT to...
Three Factors Critical to Improving Program Exploration for Students
The process students currently go through to explore their degree options and research...
Technology-Enhanced Service Transformative for Students and Institutions
The higher expectations of today’s students aren’t going away, and as corporations continue to hone...
How Process Automation Can Transform the Non-Traditional Student Experience
By leveraging the possibilities presented by technology tools and process automation, institutions...
A Customer Service Approach and a Quality Learning Experience Are Not Mutually Exclusive
Offering a supportive and service-oriented environment tailored to respond to the needs to students...
How Contextual Relationship Building Transforms Enrollment and Retention
Transforming customer relationship management can help institutions transform the experience they...
Students as Customers: The New Normal in Higher Education
Delivering an exceptional customer experience is no longer a choice for institutions—students today...
Delivering a Strong Customer Experience Is No Longer a Choice, But a Necessity
Students today expect a customer experience that mirrors what they see in other industries; it’s up...
Customer Service in the Higher Education Context: Finally Putting Students First
Technology has become ubiquitous in the higher education space, despite its critics. In the Age of...
