Student Centricity and Two-Year Colleges: Focus on Students Demands Better Recognition
Two-year colleges are already laser-focused on student preparedness, experience and success but...
Introduction of Student-Centric Factors Central to Ranking Relevance
Moving toward a more student-centric institutional rating system could help remove the stigma...
Top-To-Bottom Commitment to Student-Centricity Critical for Institutions Today
Student-centricity is an absolute necessity for institutions today, but accomplishing this requires...
On (Not) Playing the Rankings Game
A rankings system that actually helps students understand whether and how an institution is suited...
College Ranking Systems and the Invisible Adult Student
To bring adult students from the shadows into the light, college ratings and rankings systems must...
Establishing a Student-Centric Ranking System: Eight Factors To Consider
By understanding and measuring an institution’s capacity to deliver on eight key factors, it...
Scaling Personalization: What It Takes To Meet The Expectations of Today’s Students
By leveraging technological tools and taking strides in understanding and grouping students,...
Personalization at Scale: Using Analytics for Institutional Improvement
— Co-written with Laura Fingerson | Interim Director of Institutional Research, Capella University—...
Scaling Allows Institutions to Grow Enrollment and Improve Experience Simultaneously
Expanding institutional reach and responding to the expectations of students is critical in the...
Effective Service Strategies for a New Generation: Meeting Today’s Customer Service Expectations
A commitment to creating a strong customer experience, and making use of technology to deliver on...
Scaling Up in Higher Ed: Important Scaling Principles and Overcoming Roadblocks to Success
Maintaining quality and buy-in from staff and faculty can be a challenge for leaders during scaling...
Shifting Student Expectations Have Reshaped the Higher Ed Landscape
Higher education is shifting because its core constituents—students—are starting to behave more...
