Students as Customers? A Path to Losing the Market
While higher education institutions should endeavor to create a supportive and flexible environment...
Transforming the Institution to Treat Students Like Customers
Students consider themselves both customers and learners, bringing with them high expectations for...
Unlocking the Door to Student (and Institutional) Success
By effectively leveraging technological solutions and tools, institutional leaders can overcome...
Student Centricity: Quid Pro Quo or Forces in Opposition?
Given the changing demand of students, institutions must work to better respond to their stated...
Registrarial Services for Student Success
The registrar’s office is central to the operations of many universities and typically serves as a...
Putting the Student Experience First: Student-Centricity and Excellence
By prioritizing the student experience and understanding and responding to the demands of today’s...
Student Centricity and Two-Year Colleges: Focus on Students Demands Better Recognition
Two-year colleges are already laser-focused on student preparedness, experience and success but...
Introduction of Student-Centric Factors Central to Ranking Relevance
Moving toward a more student-centric institutional rating system could help remove the stigma...
Top-To-Bottom Commitment to Student-Centricity Critical for Institutions Today
Student-centricity is an absolute necessity for institutions today, but accomplishing this requires...
On (Not) Playing the Rankings Game
A rankings system that actually helps students understand whether and how an institution is suited...
College Ranking Systems and the Invisible Adult Student
To bring adult students from the shadows into the light, college ratings and rankings systems must...
Establishing a Student-Centric Ranking System: Eight Factors To Consider
By understanding and measuring an institution’s capacity to deliver on eight key factors, it...
