Scaling Personalization: What It Takes To Meet The Expectations of Today’s Students
By leveraging technological tools and taking strides in understanding and grouping students,...
Personalization at Scale: Using Analytics for Institutional Improvement
— Co-written with Laura Fingerson | Interim Director of Institutional Research, Capella University—...
Scaling Allows Institutions to Grow Enrollment and Improve Experience Simultaneously
Expanding institutional reach and responding to the expectations of students is critical in the...
Effective Service Strategies for a New Generation: Meeting Today’s Customer Service Expectations
A commitment to creating a strong customer experience, and making use of technology to deliver on...
Scaling Up in Higher Ed: Important Scaling Principles and Overcoming Roadblocks to Success
Maintaining quality and buy-in from staff and faculty can be a challenge for leaders during scaling...
Shifting Student Expectations Have Reshaped the Higher Ed Landscape
Higher education is shifting because its core constituents—students—are starting to behave more...
The Changing Landscape: Trends That Will Fundamentally Transform the Higher Education Institution
The role and operation of higher education institutions is transforming as colleges and...
Transforming the Student Experience for All
As the non-traditional population of students continues to grow in both traditional and...
Personalization and Quality Assurance Will Be Central to Higher Ed’s Shifts in 2016
Higher education is shifting toward using technology to help scale the delivery of personalized and...
Navigating the CBE Frontier: At the Educational Crossroads
Given the size of today’s non-traditional student demographic, institutions and regulatory bodies...
Thinking Again About For-Profit Colleges
The crackdown on for-profit colleges has been successful in removing some bad players from the...
Adult Learners and their College Experience: The Challenges Colleges Face
Colleges and universities must adapt their policies and adopt new systems that are designed to...
