Power to the People: The Wide Impact of Administrative Self-Service in Higher Education
While technology is enabling business offices to do more with less, it’s important for both staff...
The Four Abilities: Characteristics Worth Attention in a Tightening Education Marketplace
For community colleges to stay competitive and serve learners in an increasingly tumultuous...
How eCommerce Best Practices Impact Student Expectations and Enrollment
Today’s students view education as a commodity, as well as an experience. As models for online...
How To Get Students to Engage With Your College Like They Engage With Amazon
There are some changes that institutional leaders can make to meet students’ expectations of an...
Shifting the View from Dropout to Stopout
It’s critical to start thinking of learners who take non-traditional paths to achieving their...
Building Next Generation Online Orientation: Personalized and Accessible
Online orientations are becoming increasingly common to engage students enrolled in online...
Making the Most of Limited Time: How to Improve Persistence Rates of Part-Time Students
As more students enroll in higher education while balancing work and family responsibilities—not...
Improving the Student Experience through eCommerce: Best Practices for Higher Ed
By integrating best practices from the eCommerce space into strategic and digital initiatives,...
Creating a Champagne Experience on a Beer Budget: Delivering on Modern Learners’ Customer Service Expectations
Today’s students bring the same customer service expectations to the university that they bring to...
Just-in-Time Education: Student Expectations in a Digital World
From regular interactions with eCommerce market leaders, students bring high expectations around...
How Student Champions Can Drive an Effective Mobile App Strategy
An effective mobile communications strategy is critical to engaging with today’s learners, who are...
Should Universities Be More Like Amazon?
While higher education could learn lessons from Amazon in terms of recommending ideal offerings and...
