Don’t Look Back: Moving Institutions into the New Normal
Ensuring relevance and excellent customer services for a re-imagined future requires a willingness...
Learning From the CX Giants: Journey Toward a More Customer-Centric University
Student centricity is a non-negotiable component of a positive student experience. Learn what you...
Why We Do What We Do: Creating the Best Student Experience
Creating the best student experience requires placing student needs and expectations first. Focus...
Resetting Expectations for Student Advising Services
By adapting student services to the virtual environment, institutions are able to provide more...
Creating a Tuition-Free Semester Model
Living in uncertainty, institutions need to look at new ways to support their students, even if...
Illustrating the Value of Education to Prospective Students
Education is the only sure investment you can make. Earning a degree is still the best way for...
Delivering the Best Experience Through Disruption
With the level of disruption in the world, many diverse learners are looking to higher ed for...
Social Distancing and the Student Experience
Creating the best possible on-campus or hybrid student experience in the context of COVID-19...
Stand Out by Expanding Career Services
Typically an afterthought, career services are key to delivering your students’ needs and are...
Higher Education Includes Career Education
The pandemic may have shaken up the higher ed vision, but the mission remains clear: delivering the...
Leading from Experience: An Adult Learning Advocate Who Has Been There
It’s important to help guide students from experience, and knowing first-hand the accommodations...
The Modern Learner’s Seamless Digital Experience
Attaining and retaining student enrollments now relies upon providing a great customer experience,...
