Technology
How to Overcome Obstacles and Make Data Part of the Institutional Decision-Making Fabric
Ben Sowter | Head of the QS Intelligence Unit, QS Quacquarelli SymondsData collection and analysis are becoming increasingly important and pivotal to the effective management of a postsecondary institution, but the adoption of data-driven decision making at many institutions is a…
Pursuing a Major Business Process Improvement Implementation: Establishing Priorities, Getting Started and Staying Focused
Nick Farthing | Project Manager and Business Analyst in Information Technology, Ithaca CollegeThis is the final installment of a three-part series exploring why you might take on a major project, reflecting on who needs to be involved (and when/how), and discussing what…
How a Great Back End Impacts the Student Experience at an Arts School
Lisa Barr | Director of Project Development in the Office of Global Initiatives and Extended Studies, California Institute of the Arts Hilary Darling | Director of the Summer Institute, California Institute of the ArtsJen Hutton | Project Director of Online Education and Research, California Institute of the ArtsMary Moylan | Administrative Assistant in the Office of Global Initiatives, California Institute of the ArtsEven at a world-famous institution like CalArts, delivering a great student experience is critical for student satisfaction and success. For CalArts’ Extended Studies division, the design of their back-end infrastructure…
From FOCUS to Artificial Intelligence: How Data Has Changed in Higher Education
Kristin Kennedy | Director of Business Intelligence, Arizona State UniversityWhen I first started working in higher education in the early 1990s, we used to sort things manually and type up everything, for everyone. People did not use computers then…
More Than an Afterthought: Management Systems and Non-Traditional Divisional Success
Elisabeth Rees-Johnstone | Executive Director of Continuing Education and Professional Learning at OISE, University of TorontoFor divisions serving non-traditional students, competition is just a fact of life. Given the low barriers to exit for students, it’s critical for these divisions to deliver a high-end experience…
Going Beyond the Status Quo: Maximizing the Institutional ROI for CRM with CLM
Shaul Kuper | Chief Executive Officer, Destiny SolutionsMost higher education institutions and divisions today have a number of specialized systems operating behind the scenes to support the management of their institutions, including a Student Information System (SIS),…
Leveraging Tech Systems to Drive the Student and Staff Experience
Jason Smith | Executive Director of Enrollment Management in the School of Continuing Studies, Georgetown UniversityDelivering a great student experience, buttressed by personalized service and simplified interactions with bureaucracy, is critical for higher education institutions today. And, though always important for non-traditional postsecondary divisions, the…
Understanding the Benefits and Defining the Inputs: CRMs in the Modern Institutional Environment
Christina Trombley | Executive Director for Drake Online, Drake UniversityCollege and university leaders today are working hard to navigate their institutions through tougher market conditions than ever before. There’s greater competition for students, more scrutiny of institutional spending and…