Reporting is Not the End
Data is powerful, and can help in making strides at improving efficiencies and processes—but it’s...
Can Technology Really Lead to End User Job Satisfaction?
When your starting point is ensuring that staff are able to provide the best level of service to...
Staff Satisfaction Central to Student Engagement
A great staff experience can make all the difference between a positive or a negative student...
Driving Student Satisfaction and Institutional Revenue by Investing in the Staff Experience
Investing in and delivering a great staff experience is central to any college or university’s...
Automations and Business Process Improvements Critical to Student Satisfaction
Far from being unnecessary complications, business process changes transform the staff experience...
Leveraging Business Processes to Transform the Staff Experience and Differentiate the Institution
An institution produces graduates and knowledge, which means the role of institutional staff is...
Behavioral Alchemy: The Higher Education Workplace Culture and Resulting Student Experiences
Focusing on workplace culture and shifting the institutional ethos requires conscious focus and...
What Can Educators Learn From Industry About “Engaging” People?
While there’s a lot that differentiates for-profit business organizations from higher education...
Happy Staff, Happy Life: How a Great Staff Experience Leads to Better Customer Service
College and university staff are uniquely positioned to have a massive impact on their customers,...
The Expertise and Language Gap in Technology Procurement: Reducing Bloat and Improving Collaboration
Minimizing the expertise and language gap between program and IT staff on campus can create a more...
Making the Case for a University-Level Approach to Continuing Education
While the broad goals of lifelong learning—and lifelong learning divisions—are well known, it’s...
Leveraging Your Infrastructure: Effective Scaling in the Continuing Education Environment
As the population of working adults enrolling in credit and non-credit programming continues to...
