Driving Student Satisfaction and Institutional Revenue by Investing in the Staff Experience
Investing in and delivering a great staff experience is central to any college or university’s...
Automations and Business Process Improvements Critical to Student Satisfaction
Far from being unnecessary complications, business process changes transform the staff experience...
Leveraging Business Processes to Transform the Staff Experience and Differentiate the Institution
An institution produces graduates and knowledge, which means the role of institutional staff is...
Behavioral Alchemy: The Higher Education Workplace Culture and Resulting Student Experiences
Focusing on workplace culture and shifting the institutional ethos requires conscious focus and...
What Can Educators Learn From Industry About “Engaging” People?
While there’s a lot that differentiates for-profit business organizations from higher education...
Happy Staff, Happy Life: How a Great Staff Experience Leads to Better Customer Service
College and university staff are uniquely positioned to have a massive impact on their customers,...
The Expertise and Language Gap in Technology Procurement: Reducing Bloat and Improving Collaboration
Minimizing the expertise and language gap between program and IT staff on campus can create a more...
Making the Case for a University-Level Approach to Continuing Education
While the broad goals of lifelong learning—and lifelong learning divisions—are well known, it’s...
Leveraging Your Infrastructure: Effective Scaling in the Continuing Education Environment
As the population of working adults enrolling in credit and non-credit programming continues to...
Guidelines to Consider in Decentralizing Distance Education
The administrative challenges an institution or division has to overcome are not concerns for...
Driving Evidence-Based Reform: Applying the Problem of Remedial Math Across the Institution
Administrators who engage in evidence-based actions to benefit their institutions, rather than...
Changing of the Guard: Key Questions Surrounding a Presidential Transition
Presidential turnover can create a tidal wave of shifts across the institution, from new strategic...
