Five Tips to Succeed with Social Media in Continuing Education
Having a successful social media strategy is key for today’s continuing education providers to...
Creating a Sense of Connection: Online Education in the Modern Era
Creating significant connections between students, faculty and staff helps to forge a connection...
Customer Service and Non-Traditional Higher Ed: Committing to the Concierge Model
Committing to customer service is a critical step for higher education institutions that want to...
Three Ways to Build Student Accountability Through Great Customer Service
High-touch customer service, when practiced the right way, can actually foster student...
A Look at Academic Success Coaching: Impact on the Adult Student
Academic coaching provides adult students with a great deal more support than advising can....
The Balancing Act Between Customer Service and Student Accountability
The relationship between an institution and its students should more closely resemble that of a...
Addressing the Barriers to Success for Underserved Students
By understanding and addressing the reasons non-traditional and underserved students struggle in...
Inter-Departmental Communication Central to Improving the Student Experience
Improving communication between departments is critical for institutions that want to provide a...
Marketing CE: Making Office Calendars Stick
It’s critical for continuing education leaders to create marketing collateral that appeals to their...
Exploring the Advantages of the MOOC Model
While institutions cannot make money off MOOCs directly, the opportunity to expand the...
Lessons From a For-Profit: Marketing and Recruiting
For-profit institutions have been immensely successful at bringing in new students and solidifying...
Open Educational Utopia and the Individual Instructor
Open educational resources are emerging as a highly valuable solution to the college affordability...
