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Leveraging Business Processes to Transform the Staff Experience and Differentiate the Institution

Bill Dracos | Chief Business Practice Improvement Officer, Emory University

An institution produces graduates and knowledge, which means the role of institutional staff is...

Managing an Institution > Operations and Efficiency >

Behavioral Alchemy: The Higher Education Workplace Culture and Resulting Student Experiences

Cheryl Hayek | Special Advisor to the President and Provost Emerita, Grantham University

Focusing on workplace culture and shifting the institutional ethos requires conscious focus and...

Managing an Institution > Higher Ed as a Business >

Communication and Respect: Establishing an Environment for Innovation to Flourish

Gregory Fowler | President, University of Maryland Global Campus

Willingness to evolve, a commitment to communication and safe spaces to learn and fail are some of...

Managing an Institution > Operations and Efficiency >

What Can Educators Learn From Industry About “Engaging” People?

James Heskett | UPS Foundation Professor of Business Logistics, Emeritus in the Graduate School of Business Administration, Harvard University

While there’s a lot that differentiates for-profit business organizations from higher education...

Managing an Institution > Operations and Efficiency >

Happy Staff, Happy Life: How a Great Staff Experience Leads to Better Customer Service

Christine Blakney | Managing Director of Student Business Services, Texas Tech University

College and university staff are uniquely positioned to have a massive impact on their customers,...

Managing an Institution > Higher Ed as a Business >

Process Automation as a Strategic Differentiator: How Efficiency Impacts the Experience

Mohan Mailvaganam | Director of Digital Process Automation, Xerox Canada

Creating an environment where all the various technologies and systems an institution has in place...

Managing an Institution > Government Legislation >

Year-Round Pell Restoration a Great First Step When it Comes to Student Access and Attainment

Susan Johnson | Director of Impact and Research, Lumina Foundation

Greater access to higher education is critical for improved postsecondary attainment rates—central...

Managing an Institution > Illumination > Operations and Efficiency >

The Expertise and Language Gap in Technology Procurement: Reducing Bloat and Improving Collaboration

James Wiley | Eduventures Principal Analyst, National Research Center for College & University Admissions

Minimizing the expertise and language gap between program and IT staff on campus can create a more...

Managing an Institution > Operations and Efficiency >

Making the Case for a University-Level Approach to Continuing Education

Peter Moroney | Interim Executive Director of Continuing Studies, University of British Columbia

While the broad goals of lifelong learning—and lifelong learning divisions—are well known, it’s...

Managing an Institution > Operations and Efficiency >

Leveraging Your Infrastructure: Effective Scaling in the Continuing Education Environment

Jeffrey S. Russell | Dean of Continuing Studies and Vice Provost for Lifelong Learning, University of Wisconsin-Madison

As the population of working adults enrolling in credit and non-credit programming continues to...

Managing an Institution > Operations and Efficiency >

Guidelines to Consider in Decentralizing Distance Education

Albert Powell | Director of Learning Technologies (Retired), Colorado State University

The administrative challenges an institution or division has to overcome are not concerns for...

Managing an Institution > Internal and Service Partnerships >

Partnering Across Campus for Better Assessment

Joseph D. Levy | Associate Vice Provost of Accreditation and Quality Improvement, Excelsior University

Higher ed has often been left in silos but collaboration is key into order to strategically move...

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