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Change Management and Stakeholder Engagement: Involving End Users and Executive Sponsors

Daniel Cordas | Project Manager, Seattle Colleges

Properly engaging end users and executive sponsors is critical for the success of a major project...

Managing an Institution > Higher Ed as a Business >

How the Rise of Online Learning is Impacting the Role of Continuing Education Divisions (Part 2)

Geraldine de Berly | Vice Provost of Continuing and Professional Education, University of Massachusetts Amherst

As CE divisions are tasked with leading the charge on developing and growing the online presence of...

Managing an Institution > Higher Ed as a Business >

Saving Struggling Colleges: The Role of the Board

Alice Brown | Principal, AWB and Associates

When properly developed and leveraged, governing boards can have an incredibly positive impact on...

Managing an Institution > Higher Ed as a Business >

How the Rise of Online Learning is Impacting the Role of Continuing Education Divisions (Part 1)

Geraldine de Berly | Vice Provost of Continuing and Professional Education, University of Massachusetts Amherst

As demand for online programing grows, colleges and universities are increasingly turning to their...

Managing an Institution > Higher Ed as a Business >

The Evolution of Change in Adult and Continuing Education

Fred Holman | Vice Provost of Extended Studies, University of Nevada, Reno

Continuing and adult education divisions have traditionally served the non-traditional audience...

Managing an Institution > International and Specialty Higher Ed > Internal and Service Partnerships >

CPE’s Shift to the Core Creates More Collaboration Opportunities for the English Language Institute

Andrew Scales | Academic Director of the English Language Institute, University of British Columbia

As Continuing Studies at UBC morphs into Extended Learning, a division designed to support CPE...

Managing an Institution > Operations and Efficiency >

Reporting is Not the End

Joseph D. Levy | Associate Vice Provost of Accreditation and Quality Improvement, Excelsior University

Data is powerful, and can help in making strides at improving efficiencies and processes—but it’s...

Managing an Institution > Higher Ed as a Business >

Efficiency, Effectiveness and Collaboration: Three Keys to Managing Spending and Serving Students in Today’s Market

Michael Poliakoff | President, American Council of Trustees and Alumni

Colleges and universities across the United States are still struggling to manage increasing costs...

Managing an Institution > Operations and Efficiency >

Can Technology Really Lead to End User Job Satisfaction?

Russell Battista Jr. | System Office Chief Information Officer, University System of New Hampshire

When your starting point is ensuring that staff are able to provide the best level of service to...

Managing an Institution > Operations and Efficiency >

Staff Satisfaction Central to Student Engagement

Amy Chester | Director of the Science Academy, University of Maryland

A great staff experience can make all the difference between a positive or a negative student...

Managing an Institution > Operations and Efficiency >

Driving Student Satisfaction and Institutional Revenue by Investing in the Staff Experience

Kevin Currie | Chief Executive Officer, Continuing & Professional Education Consulting Group

Investing in and delivering a great staff experience is central to any college or university’s...

Managing an Institution > Operations and Efficiency >

Automations and Business Process Improvements Critical to Student Satisfaction

Jackie Atkinson | Manager of Strategy & Operations, Huron Consulting Group,

Far from being unnecessary complications, business process changes transform the staff experience...

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