Delivering a Personalized Experience by Seeing Students as Customers
Seeing a student as a customer means you’re seeing them for who they are—people with motivations...
Three Critical Strategy Questions Every President Should Answer
Strategic planning is essential to any institution’s success, but higher education has often geared...
Strategic Planning: Rethinking the Role of Community Outreach
These unprecedented times have reshaped the way higher ed thinks. It’s important for institutions...
Strategies for Creating “Manageable Piles”: Focus on Financial Sustainability
Institutions of higher education cannot deliver on their missions without the money to fund them....
Fostering Innovative Articulation Agreements to Support Transfer Students
Although articulation agreements are often considered outdated in higher education, they are a key...
Americans’ Shaken Confidence and Shifting Preferences Dominate Higher Ed Heading into 2021
There is so much uncertainty in higher ed as we anticipate the end of the pandemic, but some of the...
A Strategic Roadmap for The Next Decade
Staying relevant in the higher education marketplace means integrating smart data and positioning...
Technology Dissonance: The Digital Transformation in the Face of Budget Cuts
As postsecondary institutions are still reeling from the pandemic’s disruptions—and its significant...
Growing Non-Credit Enrollments at Community Colleges
With a decreasing population of traditional-aged students, institutions must make the pivotal shift...
Reflections on Leading by Listening
Leadership positions in higher education are changing to accommodate a more holistic approach...
Surviving in a Student Consumerist World
As online and remote learning gains in popularity (in part as a result of the COVID-19 pandemic),...
Will Higher Education Ever Be the Same?
As we begin to emerge from the chaos of the pandemic and look ahead to plan future semesters,...
