Strategies Of A Student Services Professional
— Co-written with Sara P. Whitmer | Student Services Coordinator at MedTech College, Greenwood...
Suit Advising To The Student
Good advising is a matter of finding a custom fit that best suits the student. Photo by Hamron. Let...
The Student Whisperer… Why Not Ask The Kids?
Sometimes all an educator needs to do to hear their students’ whispers… is ask. Photo by Ludovic...
Good Advising Isn’t Always Fun
Good advising should leave students with more answers than questions. Photo by Laughlin Elkind....
Strengthening The Customer-Centered Organization
Continuing education units must place student service squarely at the center of its operational...
Customer Service In Higher Education
I have a question: Why is it that Higher Education and specifically Higher Education in...
Time To Open Our Ears
First of all I feel we have to take a historical look at education. If we look at the turn of the...
The State of Higher Education
Back in 1984 I arrived to US as an exchange student to complete my high-school senior year. Within...
Understanding Your Audience To Clear The Hurdles
I can’t seem to turn on the news, pick up a professional journal or scan a newspaper without seeing...
Students First, Customers Second
While students are learners first and customers second, it is still important to deliver good...
Accreditations Can Be Made Useful
Former Chronicle of Higher Education journalist Martin Van der Werf argues that successfully...
