Driving Student Satisfaction and Institutional Revenue by Investing in the Staff Experience
Investing in and delivering a great staff experience is central to any college or university’s...
Automations and Business Process Improvements Critical to Student Satisfaction
Far from being unnecessary complications, business process changes transform the staff experience...
Leveraging Business Processes to Transform the Staff Experience and Differentiate the Institution
An institution produces graduates and knowledge, which means the role of institutional staff is...
Behavioral Alchemy: The Higher Education Workplace Culture and Resulting Student Experiences
Focusing on workplace culture and shifting the institutional ethos requires conscious focus and...
Helping University Staff Contribute to Student Success
Student satisfaction and success stems directly from their engagement with institutional staff....
Communication and Respect: Establishing an Environment for Innovation to Flourish
Willingness to evolve, a commitment to communication and safe spaces to learn and fail are some of...
What Can Educators Learn From Industry About “Engaging” People?
While there’s a lot that differentiates for-profit business organizations from higher education...
Two Birds with One Stone: Staff Satisfaction and the Student Experience
Senior institutional leaders have a major role to play in supporting the delivery of a great staff...
Happy Staff, Happy Life: How a Great Staff Experience Leads to Better Customer Service
College and university staff are uniquely positioned to have a massive impact on their customers,...
Professional Education Needs to Formalize a New Platform
It’s critical for smaller institutions to develop professional education platforms in partnership...
Extending the Destiny One Environment: Leveraging Data and the CLM to Adapt and Grow
Adapting to a struggling economy is a significant challenge many postsecondary institutions are...
Affirming Online Faculty
As faculty become increasingly distributed—a trend driven by the growth of online education and the...
