Coming Into the Fold: Why (and How) Trustees Should Participate in Institutional Procurement
While avoiding micromanaging, it’s critical for governing boards to be involved in major...
Change Management and Stakeholder Engagement: Involving End Users and Executive Sponsors
Properly engaging end users and executive sponsors is critical for the success of a major project...
Defining the Factors that Affect (or Block) a Shift Away from the Status Quo
A few key, but often uncommunicated, factors in whether or not a committee decides to shift away...
Launching a New CE Unit: Progress Report
With the new CE division off the ground, stakeholders across PLU are finding new ways to...
Reporting is Not the End
Data is powerful, and can help in making strides at improving efficiencies and processes—but it’s...
Can Technology Really Lead to End User Job Satisfaction?
When your starting point is ensuring that staff are able to provide the best level of service to...
Staff Satisfaction Central to Student Engagement
A great staff experience can make all the difference between a positive or a negative student...
Driving Student Satisfaction and Institutional Revenue by Investing in the Staff Experience
Investing in and delivering a great staff experience is central to any college or university’s...
Automations and Business Process Improvements Critical to Student Satisfaction
Far from being unnecessary complications, business process changes transform the staff experience...
Leveraging Business Processes to Transform the Staff Experience and Differentiate the Institution
An institution produces graduates and knowledge, which means the role of institutional staff is...
Behavioral Alchemy: The Higher Education Workplace Culture and Resulting Student Experiences
Focusing on workplace culture and shifting the institutional ethos requires conscious focus and...
What Can Educators Learn From Industry About “Engaging” People?
While there’s a lot that differentiates for-profit business organizations from higher education...
