Where Technology Goes, So Too Must Culture
While CRM systems are effective mechanisma to drive improved student engagement, administrators and...
The Business Strategy of a CRM In Higher Education Is a Student Support Decision
Treating students like customers is far from a perversion of the central mission of higher...
Four Key Steps to Developing a Truly Comprehensive Enrollment Strategy
A comprehensive enrollment strategy for a postsecondary division requires an array of fundamental...
Relevance: Where CRMs Can Make All The Difference
Automated communications are not enough to truly entice a prospective or past student—institutions...
Leveraging Technology to Know and Serve Students Better
Technologies that support and drive student intelligence help institutions serve them better both...
Getting to Know Your Students: Five Best Practices for Developing and Managing an Arts-Based or Liberal Arts MOOC
While many claim that MOOCs failed to live up to the hype, they have shown that colleges and...
Understanding Public Higher Education: Old Structures Never Die, and They Don’t Fade Away Either
In order for public higher education in the United States to rebuild the momentum that once placed...
Guidelines to Consider in Decentralizing Distance Education
The administrative challenges an institution or division has to overcome are not concerns for...
Supporting Organizational Effectiveness with an Operational Health Check
Investing in a new technology is often a great kickstart to getting away from a status quo, but...
Are We Doing Enough to Serve Returning Adult Learners?
Reimagining higher education processes, especially around prior-learning assessment and...
Square Pegs and Round Holes: Why Success in Online Education Requires a Specific Strategic Approach
To thrive in the online education environment, institutions must design the experience—from...
Partnering Across Campus for Better Assessment
Higher ed has often been left in silos but collaboration is key into order to strategically move...
