Under the Hood: Learning Design Behind Georgia Tech’s Degrees at Scale
In any circumstance, launching a brand new program presents some interesting challenges. But when...
The Forever GI Bill: A Beginning Not an End
While the Forever GI Bill creates broader access to education and improves benefits for veterans,...
Can Technology Really Lead to End User Job Satisfaction?
When your starting point is ensuring that staff are able to provide the best level of service to...
The Positive (and Negative!) Potential Impact IT Can Have on the Staff Experience
IT investments that improve efficiency and back-end effectiveness should also have a significant...
Staff Satisfaction Central to Student Engagement
A great staff experience can make all the difference between a positive or a negative student...
Driving Student Satisfaction and Institutional Revenue by Investing in the Staff Experience
Investing in and delivering a great staff experience is central to any college or university’s...
Automations and Business Process Improvements Critical to Student Satisfaction
Far from being unnecessary complications, business process changes transform the staff experience...
Leveraging Business Processes to Transform the Staff Experience and Differentiate the Institution
An institution produces graduates and knowledge, which means the role of institutional staff is...
Behavioral Alchemy: The Higher Education Workplace Culture and Resulting Student Experiences
Focusing on workplace culture and shifting the institutional ethos requires conscious focus and...
Helping University Staff Contribute to Student Success
Student satisfaction and success stems directly from their engagement with institutional staff....
Communication and Respect: Establishing an Environment for Innovation to Flourish
Willingness to evolve, a commitment to communication and safe spaces to learn and fail are some of...
What Can Educators Learn From Industry About “Engaging” People?
While there’s a lot that differentiates for-profit business organizations from higher education...
