Unleashing the Power of Student Centricity for a Future-Ready Institution
By embracing student centricity, higher education can bridge academia with real-world requirements,...
Moving from a Career Services Department to a Career Enablement Commitment
The career services is a critical element in students’ success and needs to be properly integrated...
The Customer Is Always Right: Seeing Higher Ed as a Business
Many fears around seeing the student as a customer pervade in higher education. However, seeing the...
The Ripple Effect of Modern Learner Consumerism on Higher Education
Modern consumerism is everywhere—and it doesn’t stop with higher education. Institutions have to...
The Importance of Student Agency and Self-Direction
Students have long been passive in their own education—but it’s not their fault! Higher ed...
The Importance of Student Support Services in Modern Higher Ed
Student support services are integral to ensuring students thrive, which means the department needs...
How Higher Education Can Meet Student-Parents Where They Are
Student-parents have limited time and resources to dedicate to higher education as it stands....
The Value of Customer Service Within Higher Education
Seeing students as customers has long been a fraught debate, but it’s no longer optional. Students...
The Mission of the Registrar’s Office is to Maintain Integrity
The registrar’s role is to get students enrolled, credentials and eventually employment. But...
It’s All About Choice: Delivering the Personalization Students Demand
Modern learners demand choice. A personalized experience is critical in higher ed to attract and...
Modernizing the Registrar Office to be More Student-Centric
Students have a different mindset when it comes to enrollment, as they’re looking for pathways to...
Shifting Strategy to Meet Modern Learner Expectations
Students expect a seamless experience when it comes to enrolling and registering for classes....
