Improving the Student Experience through eCommerce: Best Practices for Higher Ed
By integrating best practices from the eCommerce space into strategic and digital initiatives,...
Creating a Champagne Experience on a Beer Budget: Delivering on Modern Learners’ Customer Service Expectations
Today’s students bring the same customer service expectations to the university that they bring to...
Just-in-Time Education: Student Expectations in a Digital World
From regular interactions with eCommerce market leaders, students bring high expectations around...
The Complexities of Transfer Students
Transfer students come to their new campus with a wide array of fears, challenges and goals. It’s...
How Student Champions Can Drive an Effective Mobile App Strategy
An effective mobile communications strategy is critical to engaging with today’s learners, who are...
Should Universities Be More Like Amazon?
While higher education could learn lessons from Amazon in terms of recommending ideal offerings and...
Remedying Remedial Education
While reforming remedial programming has been a priority for years, the growth of competency-based...
Convenient. Affordable. Finish Strong: Four Best Practices to Drive Adult Student Success
Intentionality at every level, combined with a customer service mentality and a focus on continuous...
Leveraging a Tuition Decrease to Improve Competitiveness and Expand Access
By prioritizing cost reductions and focusing on back-end efficiencies and automations, Champlain...
Understanding the Ins and Outs of PLA in the Modern College Environment
As increasing numbers of adult learners are enrolling in two-year colleges, it’s critical to take a...
Lessons Learned: Building Robust Prior Learning Assessment Structures
By acknowledging and evaluating the educational and work skills learned by students through...
Establishing Culture and Prioritizing the Personal Touch to Deliver a Great Online Experience
Creating a culture and focusing on the personal touch at every interaction are keys to creating a...
