CE Focus on Customer Experience Would Benefit Main Campus
Main campus leaders could benefit from adopting the customer service excellence focus of their...
Creating Value by Meeting Service and Outcome Demands
Focusing on student learning outcomes and ensuring that they have access to the services they need...
Data Analysis and Our Capacity to Measure Higher Ed’s Value
There’s more to measuring the value of higher education than completion rates alone. I went to...
Academic Success Coaching and Creating Return on Investment for Adult Students
By personalizing the educational experience and ensuring students stay academically on-track,...
Honing a Spectrum of Learner Access
Ultimately, creating value for students across the Spectrum of Access requires institutions to...
ROI and the Post-Traditional Learner
Meeting the value expectations of post-traditional students requires institutions to rethink how...
Meeting and Managing the Expectations of Today’s Students
It’s no longer incumbent on students to simply accept the value of higher education, institutions...
Four Ways Institutional IT Creates Value for Students
IT departments are not only central in creating a richer student experience; they directly support...
Taking the Lead: How IT Delivers the Experience Students Expect
Central IT units have a significant influence on the capacity for an institution to provide...
Understanding and Meeting Needs Central to Creating Value for Online Students
By focusing on understanding and meeting the needs of the students, both during enrollment and...
Four Factors Competing with Price as a Differentiator for Online Students
Price is a key definer of choice for online students, but service, convenience, instructional...
Minimizing Online Students’ Transactional Distance to Maximize Value
Constant improvement and focus on communication with online students is critical to maximizing the...
