Operations and Efficiency
Meeting heightened student demands with plummeting operational budgets in a competitive and commoditized environment is no easy task for higher education leaders. Long-term viability and success require operational effectiveness and efficiency that is somewhat foreign to post-secondary management.
Launching a New CE Unit: Progress Report
Geoff Foy | Associate Provost for Graduate Programs and Continuing Education, Pacific Lutheran UniversityIn the April 16, 2015 publication of The EvoLLLution, I delineated a few key steps that Pacific Lutheran University (PLU) was in the process of implementing in order to establish…
Can Technology Really Lead to End User Job Satisfaction?
Russell Battista Jr. | System Office Chief Information Officer, University System of New HampshireIs it really possible to achieve contentment and satisfaction from end users regarding the implementation of your technology and service strategy? Does the technology environment you provide lead to greater…
Staff Satisfaction Central to Student Engagement
Amy Levine | Senior Assistant Dean at the School of Continuing Studies, Georgetown UniversityStudents today are more sensitive to service and support than ever before. Whether they’re 19 or 39, today’s students behave more like customers and expect to receive an experience from…
Driving Student Satisfaction and Institutional Revenue by Investing in the Staff Experience
Kevin Currie | Chief Executive Officer, Continuing & Professional Education Consulting GroupInstitutional staff have a significant impact on the lives of students, not just in terms of day-to-day interactions but across their entire lifecycle. Whether front-line or back-end, staff are pivotal…
Leveraging Business Processes to Transform the Staff Experience and Differentiate the Institution
Bill Dracos | Chief Business Practice Improvement Officer, Emory UniversityA great staff experience is critical to the success of any modern-day postsecondary institution. A motivated and satisfied team of staff can have a significant impact on the success of…
Automations and Business Process Improvements Critical to Student Satisfaction
Jackie Anderson | Manager of Process Improvement, Illinois Institute of TechnologyBusiness process changes and improvements have a tendency to be looked upon as negative distractions by the folks they impact. After all, you’re forcing people who’ve been doing their jobs—in…
Behavioral Alchemy: The Higher Education Workplace Culture and Resulting Student Experiences
Cheryl Hayek | Special Advisor to the President and Provost Emerita, Grantham UniversityShow me how you engage with your faculty and staff and I'll paint a fairly accurate picture of your students' experiences. Without a doubt, there is a symbiotic interplay between…