Creating the Experience Students Expect
The customer experience is a true differentiator in the modern higher education marketplace, and...
From Concept to Reality: Considering Free Community College
Given the societal and financial costs of the free tuition proposal, bolstering existing and...
Creating a Great Student Experience through Analytics and Partnerships
By focusing on effectiveness and efficiency of practices, an institution can ensure all its...
Customer Service and Non-Traditional Higher Ed: Committing to the Concierge Model
Committing to customer service is a critical step for higher education institutions that want to...
Three Ways to Build Student Accountability Through Great Customer Service
High-touch customer service, when practiced the right way, can actually foster student...
The Balancing Act Between Customer Service and Student Accountability
The relationship between an institution and its students should more closely resemble that of a...
Inter-Departmental Communication Central to Improving the Student Experience
Improving communication between departments is critical for institutions that want to provide a...
Open Educational Utopia and the Individual Instructor
Open educational resources are emerging as a highly valuable solution to the college affordability...
The Case for Lower-Cost, High-Quality Online Degrees
When there are less resources for students to access, the price of their education should reflect...
Loyalty Points En Route to Replacing Student Loans
Higher education institutions must focus on finding funding sources for non-traditional students...
Against the Grain: Evolving the Institution to Attract and Retain Single Parents
It’s critical for higher education institutions to adapt their operations to better serve the...
Toward a Two-Generation Approach: Innovative Strategies to Improve Education and Training for Parents
By creating clear career pathways and introducing more comprehensive postsecondary financial...
