Differentiating “Customer Service” and “Degree Mill” in Higher Education
“Customer” does not have to be a dirty word in higher education circles; students are spending a...
Focusing on Customer Service: Higher Education and the “Degree Mill” Debate
Customer service is not detrimental to higher education’s future; in fact, it’s critical to the...
Mission Driven or Customer Driven? The Plight of Modern Higher Education Institutions
Curran explores whether the customer service model is compatible with an institution’s education...
Putting Scholarships on the Radar for Non-Traditional Students
As student loan debt is skyrocketing and increasing numbers of students worry about the cost of...
What’s the Value of Remedial College Courses?
Remedial education can slow the path to graduation for many students.However, these courses are...
Students as Customers: Time for Educators to Get On Board
Treating students as customers enhances the learning environment while ensuring students are better...
Navigating the Transition to ‘Learner as Customer’
As students begin acting more and more like customers, it’s critical for higher education...
Supporting Working Adults at the Community College (Part 2)
Focusing on flexibility and blending workforce training strategies into traditional curriculum are...
Preparing for Public Scholarship: Questions to Consider
Public scholarship is valuable to the wider community, but only if academics and institutions are...
Education and eCommerce: Online Enrollment Shifts Focus from Selectivity to Customer Service
As consumers become increasingly comfortable with making purchases online, higher education...
Improving the Relevancy and Accessibility of Higher Education
Higher education institutions must work with businesses to understand learning needs and to make it...
Building a New Approach to Adult Education
Ensuring adult basic education students have a supportive and focused environment in which they can...
