Streamlined Business Processes Critical to Creating Value for Students
Adult students have high service expectations of their postsecondary institution and will vote with...
Driving Increased ROI in Higher Education By Listening to Our Customers
To create a high-value higher education experience for students, college and university leaders...
Customer-Mindedness and the Student Value Question
Complete-institution commitment to the customer experience is a critical trait for any institution...
Higher Ed Must Enhance Administrative Self-Service Options to Meet Student Expectations
For universities to succeed in the modern era, they must update their business processes to match...
Outcomes and Experience Central to Non-Traditional Students’ Value Equation
Non-traditional students have unique academic and consumer expectations of their higher education...
Internationalization Key to Success in the International Marketplace
Standing out in the global higher education marketplace requires a cross-institutional commitment...
Searching for New Markets and Sustained Growth: Transforming the Faculty of Education
Transforming the work of an entire faculty requires its entire staff and administration to rethink...
Nine Ways to Encourage Faculty Experimentation with New Online Teaching Technologies
Creating an environment where faculty are excited about innovation is critical to institutional...
Attracting and Retaining Adults: Programs Leading to Professions Are Among the Most Successful
Administrators need to keep an eye on employer demand trends and shape programs that can help their...
How SaaS IT Solutions Can Revolutionize the Research Space
Partnering with service providers to create an effective back-end infrastructure is critical to...
Transforming the System: Overcoming Obstacles to Long-Term Viability
Centralizing administrative services at the system level can realize massive savings and create a...
Attracting and Retaining International Students: A Primer
The international student marketplace is extremely lucrative for Canadian and American...
