In an era where higher education faces constant evolution, the Illumination Podcast shines a light on the voices shaping its future. From reimagining digital experiences to transforming communication and redefining continuing education, these standout episodes reveal how institutions are balancing innovation with human connection.
- Reimagining the Digital Campus — with Stephanie Geyer, University of Montana
Modern learners expect more than a functional website—they crave authentic, seamless digital experiences that reflect an institution’s mission and values. In Episode 201, Stephanie Geyer, Associate Vice President of Marketing and Brand Strategy at the University of Montana, explores how institutions can adapt to this new reality.
She discusses the reimagination of the university’s digital presence, emphasizing agility, brand clarity, and a user-first mindset. Geyer highlights the shift from traditional websites to holistic digital ecosystems that engage students at every touchpoint. Her approach blends strategy with experimentation, proving that authenticity and adaptability are key to standing out in a competitive higher ed landscape.
- The Business of Lifelong Learning — with Evan Cortens, Mount Royal University
Continuing education divisions are at the forefront of higher ed’s evolution—balancing financial sustainability with learner-centered innovation. In Episode 206, Evan Cortens, Dean of the Faculty of Continuing Education at Mount Royal University, explains how CE units thrive by staying responsive to labor market shifts and student needs.
Cortens underscores the importance of agility in program design and delivery, especially as funding models increasingly depend on relevance and self-sufficiency. He positions continuing education not just as an operational necessity, but as a strategic driver of institutional vitality. By aligning offerings with workforce demand and emphasizing tangible ROI, CE divisions are proving their role as engines of lifelong learning.
- Building Trust Through Connection — with Suze Guillaume, Miami Dade College
Communication in higher ed is often viewed as transactional—but Episode 216 turns that notion on its head. Suze Guillaume, Director of Advisement and Career Services at Miami Dade College, argues that genuine, contextual communication builds lifelong trust between institutions and students.
From orientation onward, Guillaume says, every interaction shapes how students perceive their place within the academic community. Her insights emphasize that empathy, personalization, and human-centered outreach are essential for fostering belonging and persistence. In an age of automation, Guillaume reminds us that students want to feel seen and supported—not managed.
Bringing It All Together
Across these three episodes, a powerful theme emerges: successful institutions blend innovation with empathy. Whether through rethinking digital strategy, aligning continuing ed with workforce needs, or humanizing student engagement, these leaders demonstrate what it means to truly evolve with purpose.
As higher education continues to transform, the Illumination Podcast continues to uncover how colleges and universities can balance technology and humanity—illuminating the path forward for modern learners and lifelong education.
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