How Process Automation Can Transform the Non-Traditional Student Experience
By leveraging the possibilities presented by technology tools and process automation, institutions...
A Customer Service Approach and a Quality Learning Experience Are Not Mutually Exclusive
Offering a supportive and service-oriented environment tailored to respond to the needs to students...
Leading Transfer Efforts: Two-Year and Four-Year Leaders Need to Collaborate to Succeed
As more and more students enroll in local community colleges as the first step on a...
Putting Technology to Work for Transfer Students
Eliminating redundancy and promoting accountability lie at the base of any major movement to...
University Leaders and Their Role in Supporting Community College Transfer Students
University leaders need to be aggressive and unequivocal in their support of community college...
Improved Seamlessness and Wider Definition of Success Critical in the Transfer Conversation
Creating a more seamless transfer experience, both for traditional and reverse transfer, would make...
Holding the Fort While Forging Ahead: Improving Degree Completion and Transfer at Two-Year Colleges
Uniform course numbering and policies to incentivize both transfer and associate’s degree...
Overcoming Common Barriers to Transfer for Community College Students
By improving the transferability of community college credits and focusing on improving success...
Making Transfer a Reality: Responsibilities at the Two-Year and Four-Year Level
Through unique partnerships, two-year and four-year institutions can collaborate to go beyond...
Community Colleges as Pathways to Baccalaureate Attainment: Benefits, Obstacles, and Policy Implications
Improved and increased numbers of transfer agreements between two-year and four-year institutions,...
How Contextual Relationship Building Transforms Enrollment and Retention
Transforming customer relationship management can help institutions transform the experience they...
Students as Customers: The New Normal in Higher Education
Delivering an exceptional customer experience is no longer a choice for institutions—students today...
