Community Colleges as Pathways to Baccalaureate Attainment: Benefits, Obstacles, and Policy Implications
Improved and increased numbers of transfer agreements between two-year and four-year institutions,...
How Contextual Relationship Building Transforms Enrollment and Retention
Transforming customer relationship management can help institutions transform the experience they...
Students as Customers: The New Normal in Higher Education
Delivering an exceptional customer experience is no longer a choice for institutions—students today...
Delivering a Strong Customer Experience Is No Longer a Choice, But a Necessity
Students today expect a customer experience that mirrors what they see in other industries; it’s up...
College-Employer Partnership Signals New Horizons for Ontario’s Workforce
While trying to improve postsecondary attainment for younger people is important, higher education...
Customer Service in the Higher Education Context: Finally Putting Students First
Technology has become ubiquitous in the higher education space, despite its critics. In the Age of...
Students as Customers? A Path to Losing the Market
While higher education institutions should endeavor to create a supportive and flexible environment...
Stackable Credentials, Learners and Leaders: A Conversation
Increasing numbers of non-traditional students are looking for postsecondary opportunities every...
Stackable Credentials Meet the Needs of Students and Society
The number of students earning multiple credentials is already rising—colleges and universities...
Prior Learning: Understanding the Benefits and Overcoming the Obstacles
Credit transfer and prior learning are both widely cited as pathways to accelerated completion, but...
Transforming the Institution to Treat Students Like Customers
Students consider themselves both customers and learners, bringing with them high expectations for...
Access and Support Critical to Success for Traditionally Underserved Students
Beyond enriching the campus community and creating opportunities for a richer marketplace of ideas,...
