Students Are Customers Whether We Admit It or Not (Part 1)
Though the concept is debated, the fact of the matter is that students are customers in today’s...
Ian Roark | Vice Chancellor for Workforce Development and Innovation, Pima Community College
Though the concept is debated, the fact of the matter is that students are customers in today’s...
Maureen MacDonald | Dean of the School of Continuing Studies, University of Toronto
While many continuing education leaders trumpet the value of operating on the periphery of their...
Phil Hill | Market Analyst, MindWires Consulting
Consumer technologies and higher education are both dealing with rapid innovation and a vastly...
Bryce McKibben | Policy Analyst, Association of Community College Trustees
By being more proactive and working together, higher education institutions and the federal...
Dan Sommer | President of Global Education, Zeta Interactive
By understanding the trends transforming the higher education industry, leaders can position their...
The American higher education industry could learn some lessons from the way for-profit...
Bryce McKibben | Policy Analyst, Association of Community College Trustees
As student loan default rates race to the top of the issues list for higher education leaders,...
Tim Moore | Former Vice President of Digital Business Development, Pearson Education
Not adjusting to the digitization of the higher education marketplace could leave institutions in...
John Ebersole | Former President, Excelsior College
As regulation and authorization requirements mount, higher education institutions are left footing...
David Schejbal | President, Excelsior University
Separating assessment and instructional functions are the first step to adequately and successfully...
Nancy Salzman | Vice Chancellor of Partnerships, Brandman University
Collaboration with various stakeholders is critical for higher education institutions that want to...
Walter Rankin | Deputy Dean of the School of Continuing Studies, Georgetown University
Innovation by postsecondary institutions should be tempered by what the student-consumer actually...