Changing the Role of Educators: Academic Vendors for Universities and Colleges
Creating a more student-centered higher education model demands a fundamental restructuring of the...
A Medusa of Entitlement: The Student-Customer Service Imperative
Customer service outside the classroom is critical in the modern postsecondary context, but as...
How Higher Education Can Better Serve the Airline Industry
The needs of the airline industry have changed, but higher education institutions have not kept up....
Getting Social: How Higher Ed Institutions Can Make Better Use of Social Media Tools
If used properly, social media can provide institutions with insights into student activity and be...
Effective Pedagogical Strategies for Educators of Hybrid and Online College Courses
It’s critical for online and hybrid instructors to adapt their teaching models to ensure they are...
Traditional and Non-Traditional Learners in Online Education
Adult students will find greater success in online programming if institutions commit to providing...
Cybersecurity: Awareness Training and the 90/10 Rule
Regular cybersecurity awareness training is a critical piece of an institution’s defense against...
Cybersecurity: Access Control
Access control mechanisms ensure that no unauthorized parties can get into an institution’s system....
Ensuring Success in a Vendor Partnership
By developing a clear set of expectations and guidelines, institutions and vendors can engage in...
Exploring the Ethics of University-Vendor Relationships
In order for a service partnership to be widely accepted by all institutional stakeholders, college...
The Fight for Quality Education: Understanding Faculty Opposition to Partnering
When it comes to partnering, especially on teaching and learning functions, faculty have major...
How Businesses Benefit from Service Partnerships with Universities
Service partnerships in commoditized marketplaces are valuable because they provide research and...
