Changing the Role of Educators: Academic Vendors for Universities and Colleges
Creating a more student-centered higher education model demands a fundamental restructuring of the...
A Medusa of Entitlement: The Student-Customer Service Imperative
Customer service outside the classroom is critical in the modern postsecondary context, but as...
Removing Barriers to Success for Part-Time, Non-Traditional Students
Part-time adult learners have a number of barriers that keep them from earning a degree, and...
Healthcare and Higher Education Revisited (Part 1)
Many of the trends and pressures that influenced change in the healthcare industry 30 years ago are...
Three Factors that Impact Accreditation and Assessment in Schools of Education
Increasingly rigorous attention being paid to accreditation, and the introduction of a new teacher...
An Office of Their Own: The Key to Success for Today’s Adult Students
Developing an office dedicated to adult student success can be hugely beneficial to higher...
Five Elements That Make Up the Ideal University
The Ideal University would be open access and would not focus on delivering once-in-a-lifetime...
Three Thoughts on the Future of Continuing Education: A Young Professional’s Perspective
As higher education evolves, so too does continuing education; leading to a number of changes that...
Innovating Higher Education with the Adult Learning Cohort Model
The cohort model to adult learning, driven by community and employer needs, could revolutionize...
Effective Organizational Change in Higher Education
Determining roles, responsibilities and expectations prior to entering into a partnership can pay...
Creating A New Identity and New Efficiencies
Entering into a service partnership allowed college administrators to focus on their...
Avoiding Selection Error: Developing Strong Partnerships between the Vendor and Customer
Fear of selection error should not stop an institution from partnering with a vendor for critical...
