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A Medusa of Entitlement: The Student-Customer Service Imperative

Leslie Hitch | Senior Faculty Fellow, Northeastern University

Customer service outside the classroom is critical in the modern postsecondary context, but as...

Managing an Institution > Operations and Efficiency > Opinions >

Removing Barriers to Success for Part-Time, Non-Traditional Students

Bea González | Vice President for Community Engagement, Syracuse University

Part-time adult learners have a number of barriers that keep them from earning a degree, and...

Managing an Institution > Government Legislation > Opinions >

Shooting for the STARS: How Budget Cuts are Impacting Alabama’s Adult Students (Part 1)

Keith Sessions | Executive Director, Alabama Statewide Transfer and Articulation Reporting System

As students become increasingly mobile, state higher education coordinating boards become critical...

Managing an Institution > Higher Ed as a Business > Opinions >

Healthcare and Higher Education Revisited (Part 2)

Terry Rawls | President, Strategic Transitions Group

While there are many similarities between the healthcare and higher education industries, the...

Managing an Institution > Operations and Efficiency > Opinions >

Healthcare and Higher Education Revisited (Part 1)

Terry Rawls | President, Strategic Transitions Group

Many of the trends and pressures that influenced change in the healthcare industry 30 years ago are...

Managing an Institution > Opinions > Internal and Service Partnerships >

Nurturing Online Learning Environments: Frequency, Type and Quality of Communication

Susan Farber | Advisory Board Member, Profology

Engaging with students using clear and concise language is critical in minimizing transactional...

Managing an Institution > Operations and Efficiency > Opinions >

Three Factors that Impact Accreditation and Assessment in Schools of Education

Conrad Lotze | Vice President and Dean of the School of Education, American Public University System

Increasingly rigorous attention being paid to accreditation, and the introduction of a new teacher...

Managing an Institution > Operations and Efficiency > Opinions >

An Office of Their Own: The Key to Success for Today’s Adult Students

William Sigismond | Director of Experiential and Adult Learning, Monroe Community College

Developing an office dedicated to adult student success can be hugely beneficial to higher...

Managing an Institution > Higher Ed as a Business > Opinions >

Elusive Forces of Accountability in Higher Education

Henrik P. Minassians | Associate Professor of Urban Studies and Planning & Director of Regional and National Partnerships for the Public Sector, California State University, N

Protecting institutional autonomy while producing outcomes that meet the needs of the public and...

Managing an Institution > Government Legislation > Opinions >

Tennessee’s Proposed Education Promise: Community College, Free at Last

Chari Leader Kelley | Senior Fellow, CAEL

Tennessee’s Education Promise is a step in the right direction, but its effectiveness is diminished...

Managing an Institution > Operations and Efficiency > Opinions >

Five Elements That Make Up the Ideal University

David Staley | Interim Director of the Humanities Institute, The Ohio State University

The Ideal University would be open access and would not focus on delivering once-in-a-lifetime...

Managing an Institution > Opinions > Internal and Service Partnerships >

The Ed-Tech Ecosystem: Reviewing the Needs and the Barriers

Brian Whitmer | Co-Founder and Chief Learning Officer, Instructure

Creating an ecosystem among higher education service providers contributes to the industry’s growth...

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