Strengthening The Customer-Centered Organization
Continuing education units must place student service squarely at the center of its operational...
Reaching The American Dream
Equal opportunity for success was a critical part of Dr. King's value system. Photo by Dick...
Is Degree Attainment A Human Right?
If even your local coffee shop is recruiting baristas with a degree then does the human right to an...
The Bottom Five Percent
Avoiding the downward spiral of systematic failure and poverty requires an entrepreneurial spirit...
Closing The Achievement Gap
Closing the achievement gap between students is everyone's business. Photo by Álvaro Millán If I...
Customer Service In Higher Education
I have a question: Why is it that Higher Education and specifically Higher Education in...
Learning For Life And Lifelong Learning
Marshall McLuhan once wrote that “the future of work will consist of learning a living”. Prescient...
Time To Open Our Ears
First of all I feel we have to take a historical look at education. If we look at the turn of the...
The State of Higher Education
Back in 1984 I arrived to US as an exchange student to complete my high-school senior year. Within...
Understanding Your Audience To Clear The Hurdles
I can’t seem to turn on the news, pick up a professional journal or scan a newspaper without seeing...
Students First, Customers Second
While students are learners first and customers second, it is still important to deliver good...
Increasing Costs Unacceptable
President Obama told a group of 4,000 students at the University of Michigan that America’s...
