The Landscape Has Shifted: Finding New Ways To Serve Underserved Demographics
With the switch in focus from access to outcomes, two-year colleges need to work even harder to...
It’s Time to Prioritize Investment and Support for Adult Education, Literacy and ESL
Without investment in basic education providing the baseline skills needed for individuals to find...
Personalization at Scale: Using Analytics for Institutional Improvement
— Co-written with Laura Fingerson | Interim Director of Institutional Research, Capella University—...
Scaling Education To Serve the Rest of Them: A Personal Journey and the “3M” Realizations
Creating international accessibility demands significant investment in technological scaling and...
Scaling Allows Institutions to Grow Enrollment and Improve Experience Simultaneously
Expanding institutional reach and responding to the expectations of students is critical in the...
Effective Service Strategies for a New Generation: Meeting Today’s Customer Service Expectations
A commitment to creating a strong customer experience, and making use of technology to deliver on...
Scaling Up in Higher Ed: Important Scaling Principles and Overcoming Roadblocks to Success
Maintaining quality and buy-in from staff and faculty can be a challenge for leaders during scaling...
Creating a Home for Two-Year Students at Four-Year Colleges
Many four-year institutions are looking at community college students as strong candidates for...
Shifting Student Expectations Have Reshaped the Higher Ed Landscape
Higher education is shifting because its core constituents—students—are starting to behave more...
Experience and Fit Central to Application Success for Prospective Students
Admissions is more complex than simply looking at a transcript, which means students of all stripes...
Adding Adults into the Free College Conversation
Though many states and colleges are finding low- to no-cost pathways to two-year college for high...
The Changing Landscape: Trends That Will Fundamentally Transform the Higher Education Institution
The role and operation of higher education institutions is transforming as colleges and...
