Tech Tools and Resources
Creating a highly engaging environment for today’s learners requires institutions to have in place a range of tools that support specific elements of the student experience. Knowing which tool is best requires institutional leadership to clearly define the market they’re serving, and to understand the unique demands of that demographic.
More Than an Afterthought: Management Systems and Non-Traditional Divisional Success
Elisabeth Rees Johnstone | Executive Director of Continuing Education and Professional Learning at OISE, University of TorontoFor divisions serving non-traditional students, competition is just a fact of life. Given the low barriers to exit for students, it’s critical for these divisions to deliver a high-end experience…
Going Beyond the Status Quo: Maximizing the Institutional ROI for CRM with CLM
Shaul Kuper | Chief Executive Officer, Destiny SolutionsMost higher education institutions and divisions today have a number of specialized systems operating behind the scenes to support the management of their institutions, including a Student Information System (SIS),…
Leveraging Tech Systems to Drive the Student and Staff Experience
Jason Smith | Executive Director of Enrollment Management in the School of Continuing Studies, Georgetown UniversityDelivering a great student experience, buttressed by personalized service and simplified interactions with bureaucracy, is critical for higher education institutions today. And, though always important for non-traditional postsecondary divisions, the…
Understanding the Benefits and Defining the Inputs: CRMs in the Modern Institutional Environment
Christina Trombley | Executive Director for Drake Online, Drake UniversityCollege and university leaders today are working hard to navigate their institutions through tougher market conditions than ever before. There’s greater competition for students, more scrutiny of institutional spending and…
Where Technology Goes, So Too Must Culture
Heather Chakiris | Director of Student and Alumni Services in Extension and Global Online, UC Los AngelesThe shift to a student-centric institutional culture shows many different forms, from changes in curriculum design to shifts in service availability to the improved leveraging of data. From the perspective…
Supporting Organizational Effectiveness with an Operational Health Check
Robert Wensveen | Associate Director of Continuing Education, University of CalgaryA lot can change in nine years, even though it might not seem so long ago. In 2008, No Country for Old Men won the Oscar for Best Picture. Beijing…
The Impact of Offering an Amazon-Like Experience in the Non-Credit Space
Brandon Gregory | Director of Marketing in Professional and Continuing Education, University of San DiegoStudents today—both traditional and non-traditional—have extremely high expectations of their universities when it comes to the digital environment and experience. These expectations are shaped by the experience crafted and delivered…