The Student Customer Service Imperative: A Short Trip into Academic Heresy
Inside the classroom, students are students. However, outside the classroom, it’s critical for...
Three Ways to Improve Online Courses for Adult Students
Gamification of a course can improve student interaction and learning, but there are other...
Three Reasons Adults Should Seek out Community Colleges
Prospective adult students often look at universities as being their best option for postsecondary...
Three Ways to Attract and Retain Adult Learners
The numbers of 18 to 22-year-olds enrolling in higher education institutions are declining, so...
Open Courses Increase Access and Opportunity
Low-to-no cost programming can allow an institution to stand out from the pack in the crowded and...
Three Questions to Consider When Entering a Partnership
Forming service partnerships with vendors is one way for institutional leaders to keep costs low,...
What Can Higher Education Learn from Digital Cameras?
By failing to recognize the evolving needs of their customer base, Kodak and Blockbuster found...
Finding the Best Institution for Adult Students
For adults looking to start a new career or advance in their current positions, trade schools or...
Debating the Graduate Rate Metric: Understanding Higher Education from Multiple Perspectives (Part 2)
—Co-Written with Christine Hansen | Hawaii Administrator, Victory University and Mary-Ann Swendsen...
MOOCs Slowly Developed for Workforce Training
Massive Open Online Courses (MOOCs) are slowly gaining acceptance as workforce development tools...
Bringing Competency to the Forefront
Employers have long complained about the difficulty of determining which recent graduates possess...
Marketing CE: Computer Mouse with Floating Logo
Custom mice can be an effective, low-cost marketing tool to promote an institution’s brand. Earlier...
