Meeting and Managing the Expectations of Today’s Students
It’s no longer incumbent on students to simply accept the value of higher education, institutions...
Four Ways Institutional IT Creates Value for Students
IT departments are not only central in creating a richer student experience; they directly support...
Taking the Lead: How IT Delivers the Experience Students Expect
Central IT units have a significant influence on the capacity for an institution to provide...
Understanding and Meeting Needs Central to Creating Value for Online Students
By focusing on understanding and meeting the needs of the students, both during enrollment and...
Four Factors Competing with Price as a Differentiator for Online Students
Price is a key definer of choice for online students, but service, convenience, instructional...
Minimizing Online Students’ Transactional Distance to Maximize Value
Constant improvement and focus on communication with online students is critical to maximizing the...
Co-Curricular Participation Drives Adult Student Excellence
Participation in co-curricular activities can provide students with networking and...
Beyond Dodgeball: Tailoring Extracurricular Opportunities for Adults
Non-traditional students see the value in extra-curricular opportunities, but if those...
Beyond Dodgeball: Tailoring Extracurricular Opportunities for Adults
Non-traditional students see the value in extra-curricular opportunities, but if those...
Using Data to Strengthen the Student Experience at Proprietary Institutions
Data is central to the work proprietary institutions are doing to meet student expectations in the...
Big Names Don’t Trump Good Service When it Comes to Student Satisfaction
Even at institutions like Berkeley, creating a high-end customer experience has a massive impact on...
Creating Value By Focusing on Costs and Outcomes
Costs and outcomes are the two major concerns of non-traditional students, so addressing those...
