Decoding Student Centricity in Higher Education
Robert Wagner | Executive Vice President and Chief Operating Officer, Utah State University
In the midst of societal changes and ongoing debates on the value of higher education, institutions...
Leveraging Lifelong Learning: A Path to Transformation for the University of Oxford
Mark Bramwell | Chief Information Officer in the Saïd Business School, Oxford University
There is no doubt that change is inevitable. But in higher education, this is often slower than...
Unleashing the Power of Student Centricity for a Future-Ready Institution
Andrew Hsu | President, College of Charleston
By embracing student centricity, higher education can bridge academia with real-world requirements,...
Moving from a Career Services Department to a Career Enablement Commitment
Elise Awwad | Chief Operating Officer, DeVry University
The career services is a critical element in students’ success and needs to be properly integrated...
The Customer Is Always Right: Seeing Higher Ed as a Business
Julie Shankle | Executive Director of Continuing Education, University of Central Florida
Many fears around seeing the student as a customer pervade in higher education. However, seeing the...
The Ripple Effect of Modern Learner Consumerism on Higher Education
Angie Kamath | Dean of the School of Professional Studies, New York University
Modern consumerism is everywhere—and it doesn’t stop with higher education. Institutions have to...
The Importance of Student Agency and Self-Direction
Cathrael Kazin | Managing Partner, Volta Learning Group
Students have long been passive in their own education—but it’s not their fault! Higher ed...
The Importance of Student Support Services in Modern Higher Ed
Bettyjo Bouchey | Vice Provost of Digital Strategy and Operations, National Louis University
Student support services are integral to ensuring students thrive, which means the department needs...
How Higher Education Can Meet Student-Parents Where They Are
Kate Smith | President, Rio Salado College
Student-parents have limited time and resources to dedicate to higher education as it stands....
The Value of Customer Service Within Higher Education
Rene Eborn | Deputy of Digital Transformation & Associate Vice President, Utah State University
Seeing students as customers has long been a fraught debate, but it’s no longer optional. Students...
The Mission of the Registrar’s Office is to Maintain Integrity
Michael Lorenz | Vice President of Strategy and Academic Operations, Purdue University Global
The registrar’s role is to get students enrolled, credentials and eventually employment. But...