Customer Service
Today’s students are non-traditional: adults who are working part time and experienced consumers. They expect more from their institutions than classrooms and books. They expect a level of customer engagement that matches the experiences they’ve had elsewhere.
Student Success Amid the Pandemic: Let Technology Bring You Closer
Tiffany Mfume | Assistant Vice President for Student Success and Retention, Morgan State UniversityEven the most well-prepared tech savvy institutions can fall short of students’ expectations—it’s important to listen to student needs and deliver them a high-touch experience. 2020 has been filled with…
Lifelong Learning: Adapting the Institution for Future Sustainability
Philomena Mantella | President, Grand Valley State University Ed Up ExperienceAlthough this pandemic has created chaos, it has also highlighted institutional highs and lows put focus on what’s important: an organized distributed network environment. With a pandemic altering higher education…
100 Daily Updates and Counting
Michael McDonough | President, Raritan Valley Community CollegeThe COVID-19 pandemic has turned an already fragile higher education landscape into one of anxiety and doubt. It has created financial havoc, derailed student expectations and fueled uncertainty about the…
How HBCUs Are Using Auxiliary Services in the New Working World
Peggy Valentine | Interim Chancellor, Fayetteville State UniversityAuxiliary services are a critical source of revenue, especially for HBCUs. With the pandemic causing much uncertainty around higher education’s return to campus, these institutions are faced with financial threats…
Orchestrating Powerful Learner Experiences is More Critical Than Ever
Tess Diver | Director of Account Management and Learner Experience, Southern New Hampshire University Matt ThorntonToday’s consumers are looking for a lot more than a good product at a good price. We have witnessed the growth of the “experience economy,” in which the customer experience…
What Happens to Higher Education in a Post-Pandemic World?
Neil Trotta | Assistant Dean of the School of Graduate Studies, Fisher CollegeBack in March, colleges and universities moved students off-campus and all instruction online. Now that the semester and graduations have come to an end, we have to collectively decide what…
Community Colleges: Gateways to Socioeconomic Growth During Crisis
Bill Pink | President, Grand Rapids Community CollegeWith unemployment numbers growing the longer we’re in this pandemic, the number of enrollments will begin to soar. It’s up to postsecondary institutions—particularly community colleges—to get these folks back into…