Many fears around seeing the student as a customer pervade in higher education. However, seeing the student as a customer allows an institution to better appreciate their decision to study…
The Ripple Effect of Modern Learner Consumerism on Higher Education
Angie Kamath | Dean of the School of Professional Studies, New York UniversityModern consumerism is everywhere—and it doesn't stop with higher education. Institutions have to adapt their student retention strategies to reflect a more student-centric approach to meet modern learner demands. Students…
Students have long been passive in their own education—but it’s not their fault! Higher ed institutions need to let students exercise agency and mold their education according to their needs.…
The Importance of Student Support Services in Modern Higher Ed
Bettyjo Bouchey | Vice Provost of Digital Strategy and Operations, National Louis UniversityStudent support services are integral to ensuring students thrive, which means the department needs the right tech tools that produce staff efficiencies to help prevent burnout. The disruption the pandemic…
How Higher Education Can Meet Student-Parents Where They Are
Kate Smith | President, Rio Salado College Amy SmithThe Value of Customer Service Within Higher Education
Rene Eborn | Deputy of Digital Transformation & Associate Vice President, Utah State UniversityLead by Example: How to Combine Digital and In Person Experiences
Tina Marie Coolidge | Associate Director of Goodwin College of Professional Studies, Drexel UniversityThe Mission of the Registrar’s Office is to Maintain Integrity
Michael Lorenz | Vice President of Strategy and Academic Operations, Purdue University GlobalIt’s All About Choice: Delivering the Personalization Students Demand
Brooks Doherty | Assistant Vice President of Academic Innovation, Rasmussen CollegeModernizing the Registrar Office to be More Student-Centric
Ray Darling | Registrar, University of GuelphShifting Strategy to Meet Modern Learner Expectations
Casey Bullock | Registrar and Executive Director of Enrollment Services, Weber State UniversityThe College President’s 24/7 Commitment
Jason Morrison | Chancellor, Southern Arkansas University Tech Ed Up ExperienceServing Learners Over A Lifetime
John Porter | President, Lindenwood University
Committing to serving learners is the foundation to many colleges and universities, and the Student Affairs departments are the key to fostering a community of support and engagement. Now more…
Meeting Evolving Student Engagement Needs with Student Affairs
Brit Katz | Interim Vice Chancellor of Student Affairs, University of South Carolina UpstateAs students’ needs evolve, Student Affairs departments are ready to meet these needs and the broader institution can leverage their expertise to improve student engagement. Students evolve; they will continue…
Creating solid relationships with staff and students helps improve enrollment and retention. Higher ed institutions need to prioritize their Student Affairs department to develop and deepen these bonds. Defining the…
The Benefits to Seeing Students as Customers
Belinda Elliott-Bielecki | Director of Marketing and Communications in the College of Extended Learning, University of New BrunswickThe website is your university’s most critical tool for recruitment and customer service. Your website needs to be intuitive, user-friendly and engaging to provide the experience students have come to…
Humanizing Online Education Through Technology and Community
Ted Cross | Associate Dean of Graduate Programs in the College of Business, Western Governors University Victor Aluise, Malena JohnsonThe One-by-One Job of Higher Ed
Jeremy Moreland | President, William Woods University Ed Up ExperienceContinuing Education’s Leading Role in Career Services
Gary Matkin | Dean of the Division of Continuing Education and Vice Provost of the Division of Career Pathways, University of California, IrvinePersonalizing the Student Experience to Reinvent Learner Pathways
Vincent J. Del Casino Jr. | Provost and Senior Vice President of Academic Affairs, San Jose State UniversityPersonalized Learning Experience at Scale
Marni Baker-Stein | Provost and Chief Academic Officer, Western Governors University Ed Up ExperienceIt’s All About Choice: Delivering the Personalization Students Demand
Brooks Doherty | Assistant Vice President of Academic Innovation, Rasmussen CollegeLeveraging Technology Personalize the Student Experience
Richard Hudnett | Assistant Director of Program Development and Recruitment, Nova Southeastern UniversityA Purpose to Serve Students
Wade Dyke | President, American Public University System Ed Up ExperienceStriving for HBCU Excellence
Wayne Frederick | President, Howard University Ed Up Experience
Despite many higher education administrators judging the courses their schools offer to be of the highest academic quality, they are often not considering the student experience, which needs to be…
Streamlining the Student Experience with Your Website
Laura Lehman | Director of Digital Content and Strategy, Eastern Mennonite UniversityAn institution’s website is the first impression modern learners will have of you—by making their experience seamless and representing your brand well, students will easily determine whether they want to…
Empowering students is the core mission of many institutions—it’s important for higher ed leaders to step away from their traditional structure and adapt to meet the needs of today’s modern…