Customer Service
Today’s students are non-traditional: adults who are working part time and experienced consumers. They expect more from their institutions than classrooms and books. They expect a level of customer engagement that matches the experiences they’ve had elsewhere.
Creating a Tuition-Free Semester Model
Brian Bruess | President, St. Norbert CollegeLiving in uncertainty, institutions need to look at new ways to support their students, even if that means taking a financial risk, so students continue their education and return to…
Illustrating the Value of Education to Prospective Students
Irma Becerra | President, Marymount University Ed Up ExperienceEducation is the only sure investment you can make. Earning a degree is still the best way for people to pivot in unpredictable times, get hired in in-demand industries, and…
Delivering the Best Experience Through Disruption
Mary Papazian | President, San Jose State University Ed Up ExperienceWith the level of disruption in the world, many diverse learners are looking to higher ed for answers. It’s critical to meet students where they are and provide the flexibility…
Social Distancing and the Student Experience
Neil Trotta | Assistant Dean of the School of Graduate Studies, Fisher CollegeCreating the best possible on-campus or hybrid student experience in the context of COVID-19 requires adhering to the rules outlined by the institution and government. Otherwise, campuses will have to…
Stand Out by Expanding Career Services
Maria Flynn | President and CEO, Jobs for the FutureTypically an afterthought, career services are key to delivering your students’ needs and are becoming an increasingly important aspect to a student’s choice of school. Although more learners are looking…
Higher Education Includes Career Education
Arthur Keiser | Chancellor, Keiser University Ed Up ExperienceThe pandemic may have shaken up the higher ed vision, but the mission remains clear: delivering the best student experience that fits the needs of the wide demographic of non-traditional…
Leading from Experience: An Adult Learning Advocate Who Has Been There
Jeannie McCarron | Director of Membership Engagement, CAELIt’s important to help guide students from experience, and knowing first-hand the accommodations that these non-traditional students require, including flexibility and stack-ability. Having experiences in common with those you help…