Customer Service
Today’s students are non-traditional: adults who are working part time and experienced consumers. They expect more from their institutions than classrooms and books. They expect a level of customer engagement that matches the experiences they’ve had elsewhere.
What Happens to Higher Education in a Post-Pandemic World?
Neil Trotta | Assistant Dean of the School of Graduate Studies, Fisher CollegeBack in March, colleges and universities moved students off-campus and all instruction online. Now that the semester and graduations have come to an end, we have to collectively decide what…
Community Colleges: Gateways to Socioeconomic Growth During Crisis
Bill Pink | President, Grand Rapids Community CollegeWith unemployment numbers growing the longer we’re in this pandemic, the number of enrollments will begin to soar. It’s up to postsecondary institutions—particularly community colleges—to get these folks back into…
Shifting More Than Just Courses to the Remote Environment
Kristen Capezza | Vice President of Enrollment Management and University Communications, Adelphi UniversityHigher education has never before been in a situation that has left everyone in isolation. It causes stress and anxiety for both faculty and students. The focus can’t solely be…
Responding to Students’ Needs During Crisis
Ross O'hara | Behavioral Researcher, Persistence PlusStudents were abruptly sent home. Classes were rapidly converted to remote instruction. Fears and anxiety abound. Hopefully the spring of 2020 will be remembered as an aberration in the annals…
Established Online Education is Not Immune to COVID-19: Strategies for Serving Students During the COVID-19 Pandemic
Jamie Holcomb | Vice President of Instructional Design and Innovation, Auguste Escoffier School of Culinary Arts Jasmeial “Jazz” Jackson, Ryan Korstange, Jeffrey HallStudents who were taking college classes exclusively online prior to the COVID-19 pandemic are affected by it, too. To this point, much press has been devoted to the transition of…
How to Build Psychological Resilience in Your Students in the Time of COVID-19
Omid Fotuhi | Director of Learning Innovation, WGU LabsAs teachers, we already know the importance of an equity-minded approach to teaching—we are more effective when we recognize and appreciate the diverse set of experiences, challenges and strengths that…
Beyond the Rhetoric of Higher Education
Alan Yeck | Director of Professional and Continuing Education, Elmira CollegeHaving served at several institutions over my career, I have heard the buzz words from all administrations regardless of their tax status, the communities they served, or the level of…