Students have a different mindset when it comes to enrollment, as they’re looking for pathways to obtain credentials when they need it. The Registrar’s Office needs to evolve from traditional…
Shifting Strategy to Meet Modern Learner Expectations
Casey Bullock | Registrar and Executive Director of Enrollment Services, Weber State UniversityStudents expect a seamless experience when it comes to enrolling and registering for classes. Institutions needs to be able to keep up with these high demands to keep their students. …
In navigating through this new normal, institutions need to re-evaluate their current processes and support services and adapt to meet the needs of the new modern learner in this evolving…
Serving Learners Over A Lifetime
John Porter | President, Lindenwood UniversityAdopting a mindset of seeing students as customers is the best way for institutions to adapt outdated processes and begin serving the modern lifelong learner. Higher education has changed and…
The Commitment to Serving Students
Vince Miller | Vice President of Student Affairs, Valdosta State UniversityMeeting Evolving Student Engagement Needs with Student Affairs
Brit Katz | Interim Vice Chancellor of Student Affairs, University of South Carolina UpstateBringing Student Affairs to the Center of the Institution
Cody Garrison | Director of Student Life, Oklahoma City Community CollegeThe Benefits to Seeing Students as Customers
Belinda Elliott-Bielecki | Director of Marketing and Communications in the College of Extended Learning, University of New BrunswickHumanizing Online Education Through Technology and Community
Ted Cross | Associate Dean of Graduate Programs in the College of Business, Western Governors University Victor Aluise, Malena JohnsonThe One-by-One Job of Higher Ed
Jeremy Moreland | President, William Woods University Ed Up ExperienceContinuing Education’s Leading Role in Career Services
Gary Matkin | Dean of the Division of Continuing Education and Vice Provost of the Division of Career Pathways, University of California, IrvinePersonalizing the Student Experience to Reinvent Learner Pathways
Vincent J. Del Casino Jr. | Provost and Senior Vice President of Academic Affairs, San Jose State UniversityPersonalized Learning Experience at Scale
Marni Baker-Stein | Provost and Chief Academic Officer, Western Governors University Ed Up Experience
Modern learners demand choice. A personalized experience is critical in higher ed to attract and retain students while meeting their needs. Students need choice. In today’s consumer world, students demand…
Leveraging Technology Personalize the Student Experience
Richard Hudnett | Assistant Director of Program Development and Recruitment, Nova Southeastern UniversityAs more older learners begin choosing a school that’s best for them, it’s critical for institutions to create a personalized experience to stand out to prospective students. Each student is…
Innovation is in demand, and the modern learner needs the right support systems and programming in place to thrive in this new normal. The demands of today’s learners are changing…
Striving for HBCU Excellence
Wayne Frederick | President, Howard University Ed Up ExperienceWhen it comes to higher ed, it’s not about relevancy—it’s about excellence. Institutions like HBCUs are able to thrive because they are an essential part of society in creating opportunities…
Lessons on Assessing Academic Quality in the Wake of COVID-19
Lynn Pasquerella | President, Association of American Colleges and UniversitiesStreamlining the Student Experience with Your Website
Laura Lehman | Director of Digital Content and Strategy, Eastern Mennonite UniversityEmpowering Learners to Create Better Futures
Julie Wollman | President, Widener University Ed Up ExperienceDoubling Down on the Residential Experience
Sean Decatur | President, Kenyon College Ed Up ExperienceFour Ways Institutions Can Increase Student Veterans’ Sense of Belonging on Campus
Kellie Macdonald | Research Associate, American Institutes for Research Jennie JiangCareer Services for Lifelong Learners
Peter Cohen | President, University of Phoenix Ed Up ExperienceAnticipating Learner Needs Through Innovation: A Partnership in Mental Health Support
Brooks Doherty | Assistant Vice President of Academic Innovation, Rasmussen CollegeUsing Research and Identification to Find Solutions in Food Insecurity
Charise Breeden-Balaam | Visiting Lecturer, Community College of PhiladelphiaEngaging with Students in Uncertain Times
Hal Higdon | Chancellor, Ozarks Technical Community College System Ed Up Experience
Ensuring relevance and excellent customer services for a re-imagined future requires a willingness to reshape higher education. Even before the outbreak of COVID-19, the writing was on the wall for…
Learning From the CX Giants: Journey Toward a More Customer-Centric University
Helena Wahlstrom | Assistant Director of Learner Experience Design, Southern New Hampshire UniversityStudent centricity is a non-negotiable component of a positive student experience. Learn what you can from your competitors, but make sure to include your target audience in the process. Their…
Creating the best student experience requires placing student needs and expectations first. Focus on connecting with students and, in turn, connecting them to others. Why we do what we do?…