Customer Service
Today’s students are non-traditional: adults who are working part time and experienced consumers. They expect more from their institutions than classrooms and books. They expect a level of customer engagement that matches the experiences they’ve had elsewhere.
Social Distancing and the Student Experience
Neil Trotta | Assistant Dean of the School of Graduate Studies, Fisher CollegeCreating the best possible on-campus or hybrid student experience in the context of COVID-19 requires adhering to the rules outlined by the institution and government. Otherwise, campuses will have to…
Stand Out by Expanding Career Services
Maria Flynn | President and CEO, Jobs for the FutureTypically an afterthought, career services are key to delivering your students’ needs and are becoming an increasingly important aspect to a student’s choice of school. Although more learners are looking…
Higher Education Includes Career Education
Arthur Keiser | Chancellor, Keiser University Ed Up ExperienceThe pandemic may have shaken up the higher ed vision, but the mission remains clear: delivering the best student experience that fits the needs of the wide demographic of non-traditional…
Leading from Experience: An Adult Learning Advocate Who Has Been There
Jeannie McCarron | Director of Membership Engagement, CAELIt’s important to help guide students from experience, and knowing first-hand the accommodations that these non-traditional students require, including flexibility and stack-ability. Having experiences in common with those you help…
The Modern Learner’s Seamless Digital Experience
Quentin Ruiz-Esparza | Associate Director of Online Duke, Duke UniversityAttaining and retaining student enrollments now relies upon providing a great customer experience, customized to each student’s needs. Digital learning has presented the next significant growth opportunity for higher education, yet it…
Living Up to the Virtual Student Experience
Carolyn Callaghan | Executive Director of Educational Outreach, Western Carolina UniversityAlthough institutions have been able to pivot quickly to the remote environment, many are still grappling to maintain a strong student experience, especially online. Moving to the remote environment has…
Student Success Amid the Pandemic: Let Technology Bring You Closer
Tiffany Mfume | Assistant Vice President for Student Success and Retention, Morgan State UniversityEven the most well-prepared tech savvy institutions can fall short of students’ expectations—it’s important to listen to student needs and deliver them a high-touch experience. 2020 has been filled with…