The New Recruit: Standards For EngagementEarl Harewood | Lecturer, Heriot-Watt University/School of Higher Education
One issue that stands out for me is standards for engagement. There are some companies that have gotten it right and others who need to be more intentional in developing congruent standards for engagement. The companies who have gotten it rights seem to know what’s at stake and have may the upfront investment, in not only preserving what they have, but by improving it by enjoining new employees in a welcoming way and developing them for success in work. These companies send a message to the new hire that makes them feel welcome and a part of a community where they can learn, grow while making a valuable contribution to his or her employer. Organizations that have meaningful engagement standards tend to engage their new recruits through significant orientation, mentorship and other forums. They are not afraid to make that initial investment because they know the potential value to the organization.
Knowing the standards for engagement is important for enjoining new employees to an organization. I think that there is so much that can go wrong if the standards for engagement are not clear or ignored.
It is my contention that the key to meaningful engagement rests partly with the organization who has a responsibility to institute a well-orchestrated orientation program that provide new hires with a proper overview of the organization, the way it operates, and clear expectations for the new hire. Without such programming, many well-meaning things could be misconstrued. In the same breath, I also believe that some of the responsibility for knowing the standards of engagement rests with the new recruit who must have some baseline skills (interpersonal, EQ and other such acumen) that will help in navigating a new work environment.
Knowing how to get engaged or to engage others within an organization require some foreknowledge, not only about one own propensities, but about some baseline assessment skills for understanding what makes the particular organization unique. Without this understanding, interacting could be a bit awkward and in some cases send incongruent messages that are alienating rather than engaging.
There is a dictum that states “the first impression is the impression that resonates.” Given this saying, there is so much that can stem from the first impression that it is imprudent for an organization not create a meaningful welcoming/engaging environment. To ignore the need for a well-designed engagement program can be a costly misstep for an organization both in the short-run and the long-run. Organizations that tend to provide a hospitable environment for their new recruits are more apt to see shorter assimilation and acculturation timelines, less attrition, greater creativity and loyalty. Creating such an environment is akin to crafting or refining the organization’s brand by cultivating an environment where the new recruit wants to work because they feel connected and engaged. The initial investment in creating a well-meaning welcoming environment pays dividends long after the first recruit.
Author Perspective: Educator