Bridging the Gap Between Administrators and Faculty With an Intercultural PerspectiveCatherine Koverola | Provost and Vice President of Academic Affairs, Cambridge College
At any gathering of higher education administrators, the conversation inevitably turns to the topic of faculty. You hear comments on faculty’s lack of appreciation of institutional financial pressures (“Can’t you just increase class size?”), or the need to be nimble (“Two years of planning doesn’t constitute nimble!”), how online teaching really can be effective, how not being in compliance with federal regulations really does have consequences—faculty please select your textbooks on time—on and on goes the list.
Similarly, at a faculty meeting you will hear faculty protest over the latest administrative edict and incursion upon what is deemed academic purview. Here are just a few examples: they (administrators) just don’t understand the slippery slope of their decisions, their decisions are watering down academic rigor, they are interfering with our choice of pedagogy by demanding we increase class size, they are violating our academic freedom, they are pressuring us to take on online learning when it can’t possibly be as good as face to face and so forth.
For anyone wanting a good laugh over this sad state of affairs, my favorite parody on the topic is Straight Man by Richard Russo. The setting is a nondescript unionized mid-size public institution, but the characters and the dynamics they play out are lived out in virtually every higher education institution in North America. The characters may have different names than the ones at your institution, but you will recognize them all and undoubtedly recognize yourself as well.
Conflict between higher education administrators and faculty is by no means a new phenomenon, but it is deeply unfortunate. So often such conflict and misunderstanding impedes much needed institutional change that could significantly benefit students. Further, with increasing fiscal pressures, these conflicts can actually threaten the very viability of an institution. The value of having a mutual understanding between these two key constituent groups is self-evident.
So I pose the question: could an intercultural perspective be useful in understanding these conflicts?
When we consider two disparate cultural groups, they may have significant differences in their values, beliefs, customs, language and communication patterns, to name just a few. The result of these differences and a lack of understanding can lead to a process of “othering,” where one group views the “other” as different, perhaps as threatening and dangerous, or simply as bad. The Other is rarely viewed as good or as a group that one should approach. The human tendency with othering is to demonize and cast aspersions, thereby securing the safety and security of one’s own cultural group. This concept of othering has recently been increasingly raised in discussion about Black Lives Matter.
In fact, those who dare to enter the space of dialogue with the Other are often viewed as traitors to their respective group. I have observed faculty be accused by other faculty of brown-nosing when they engage in honest dialogue with administrators in an effort to build bridges. Similarly, administrators who manage to develop good relationships with faculty are often cast by their administrative colleagues as “too faculty friendly.”
I posit that by framing these differences between administrators and faculty as intercultural differences we can provide neutral scaffolding from which to facilitate discussion and develop shared understanding. Further, an examination of perceived cultural differences will inevitably elucidate areas of common values and beliefs. The differences will often reveal themselves in the interpretation and living out of these values, which are essentially cultural customs, language and communication patterns.
It is useful to examine an increasingly common source of intense conflict between administration and faculty—the decision to teach out a program. Typically, this is announced by an administrator. The impacted faculty members (who may in fact be losing their positions) are not surprisingly the most enraged. These faculty members rally their colleagues to mount public outrage and loudly claim that the administrators are out of touch and making cold calculating budget decisions. They are interfering with faculty decision-making and if they had just resourced the program appropriately none of this would have happened. A few faculty members will point to certain administrators as having a vendetta against them or their program.
The administrators huddle together and consider damage control. Privately, in hushed tones, they talk about how out of touch the faculty are with the fiscal realities. If only the faculty had listened before when they were asked three years ago to look at the declining enrollments and market forces at play, if only they had made curricular changes to bring the program into a competitive market space, how could they not see this coming? Then the most disgruntled senior administrator (usually a former faculty member themselves) mutters an ultimate othering comment about “those entitled faculty.”
An intercultural examination of this scenario involves looking systematically at the cultures of both administrators and faculty with respect to the program. Consider the following analysis of values and beliefs:
Values about Programs
Administrator: programs should be consistent with institutional mission, meet relevant external professional/disciplinary standards evidence of academic rigor to serve students well, and be fiscally viable.
Faculty: programs should be consistent with mission, be academically rigorous, and serve students well.
Beliefs about Programs
Administrators: the current need for programs is subject to market forces and competition. Scarce institutional resources need to be allocated based on current and projected future directions. Programs that are not fiscally viable as evidenced by enrollment as well as revenue/expense ratios that need to be examined, modified to become viable, or taught out.
Faculty: programs that have inherent historical value to the institution deserve additional resources to make them viable. Programs that are adequately resourced will always do well and are inherently valuable; there will never be a need for a teach-out of certain programs.
A quick look at both the differences and similarities reveals where there is common ground between the two groups. It also reveals how the action plan that would follow from the respective values and beliefs would differ for the two groups. A potentially fruitful approach could be to dialogue about how the outcomes will differ depending upon the values and beliefs of the constituent group. Neither group is bad, nor wrong—the groups are simply different and guided by their respective culture.
Author Perspective: Administrator