Online shopping is increasingly the norm for people buying books, groceries, clothing and everything in between. According to Lisa Slavin, the familiarity that individuals have with online platforms like Amazon…
Creating a Champagne Experience on a Beer Budget: Delivering on Modern Learners’ Customer Service Expectations
Heather Chakiris | Chief Student Experience Officer, UCLA ExtensionIn my experience, students’ expectations of what the university should be delivering varies greatly—especially in continuing education, because we serve such a large and diverse audience. Some adult learners have…
A while back, I received a package from Amazon in the mail and realized that I had misread the description. Within 10 minutes, I had a new shipping label, return…
How Student Champions Can Drive an Effective Mobile App Strategy
Jessica Weaver | Student Employee in the First Year Experience Office, Saint Leo UniversityIf you’re not communicating with students on mobile, you’re probably not communicating with students at all. That’s the reality of today’s higher ed campus. Students are tied to their mobile…
Should Universities Be More Like Amazon?
Emily Joy Bembeneck | Associate Director of Pedagogical Innovation in the Graham School of Continuing Liberal and Professional Studies, University of ChicagoConvenient. Affordable. Finish Strong: Four Best Practices to Drive Adult Student Success
Randy Canivel | Director of the Flower Mound Learning Center, MSU-TexasEstablishing Culture and Prioritizing the Personal Touch to Deliver a Great Online Experience
Audrey Penner | President, Northern CollegeContinuing Education Departments as a Portal to the Greater University
Amy Wartham | Director of Corporate and Custom Training, UNC CharlotteThree Lessons Higher Education Leaders Can Learn From Hospitality Management
Eric M. Friedman | Senior Vice President for Academic Affairs, Hudson County Community CollegeHelping University Staff Contribute to Student Success
Patrick Guilfoile | Provost, University of Wisconsin-Stout (Retired) Kristi KrimpelbeinTwo Birds with One Stone: Staff Satisfaction and the Student Experience
Cathy Sandeen | President, CSU East BayLeveraging Technology to Drive Student Intelligence and Deliver a Great Student Experience
Matt Deal | Information Services Manager for Extended Academic Programs, UNC CharlotteBeyond Lip-Service: Developing an Infrastructure to Deliver a Great Student Experience
Dan Bellone | Director of Marketing for University Extension, California State University, East Bay
Online education is already known for having its own exclusive list of industry software. From the SIS (Student Information Systems) to the LMS (Learning Management Systems) and the FMS (Faculty…
Contextual Communication at Scale: The Transformative Capacity of CRM
Belinda Elliott-Bielecki | Director of Marketing and Communications in the College of Extended Learning, University of New BrunswickToday’s students are incredibly diverse and have sky-high expectations of their colleges and universities. Used to the kind of personalized and contextual service delivered by companies like Amazon, students today…
For today’s colleges and universities, it’s not enough to simply focus on access for new students. Given the importance of postsecondary attainment to success in the labor market, and the…
Overcoming Obstacles to Establishing Brand Recognition in the Competitive CPE Market
Lesley Nichols | Executive Director of Professional Studies, Emerson CollegeThe continuing and professional education (CPE) marketplace is incredibly competitive. Students are faced with a massive array of choices and have more opportunities available to them than ever before. From…
Tips & Techniques for Increasing Student Engagement: The Road to Improved Academic Advising (Part 5)
Gates Bryant | Partner, Tyton Partners Nicholas JavaStudent-Centricity and the Amazon Experience: Evolving IT to Meet Students’ Expectations
Jack Chen | Chief Information Officer, Adelphi UniversityBoosting Student Engagement through Mobile Technology
Matt Keowen | Vice President of Marketing, GuidebookAchieving the Student-Centered Experience: Bridging Mission, Technology and Consumerism
Judd Nicholson | Vice President and Chief Information Officer, Georgetown UniversityLeveraging Big Data to Drive Student Success
Edward Venit | Senior Director of the Student Success Collaborative, EABImproving the Student Experience with Personalization and Integration
Michael Hites | Chief Information Officer, Southern Methodist UniversityMaking Sense of the Numbers: Using Data to Support Students Across Their Lifecycle
Michael Kabbaz | Vice President for Enrollment Management and Student Success, Miami UniversityStudent Centricity and the Modern University: Rooting the Student Experience in Data
James Broomall | Associate Provost for Professional and Continuing Studies (Retired), University of DelawareThe Human Element and the Power of Big Data in Higher Education
Richard DeMillo | Director of the Center for 21st Century Universities, Georgia Institute of Technology
The students, structures, demands and incentives that shape the higher education industry have changed significantly over the past 20 years. From prioritizing access, retention and completion are now top-of-mind goals.…
Driving the Student Experience through Information Accessibility
Allan Chen | Chief Information Officer, Muhlenberg CollegeToday’s student experience has numerous component parts all working in tandem to support, inform and drive learners toward success in achieving their goals. Where we once thought of the student…
According to IPEDS, about 600 institutions in the U.S. offer more than 100 programs. Another 1,000 offer between 50 and 100 programs. While an extensive listing of programs demonstrates the…