Food insecurity has always had massive impact on community college students but even moreso during the pandemic. Institutions must adequately research and identify this issue on their campuses to provide…
Engaging with Students in Uncertain Times
Hal Higdon | Chancellor, Ozarks Technical Community College System Ed Up ExperienceAs higher ed shifts into this new normal, local colleges are beginning to see an increase in enrollment. They must be able to serve and retain a diverse student demographic…
Ensuring relevance and excellent customer services for a re-imagined future requires a willingness to reshape higher education. Even before the outbreak of COVID-19, the writing was on the wall for…
Learning From the CX Giants: Journey Toward a More Customer-Centric University
Helena Wahlstrom | Assistant Director of Learner Experience Design, Southern New Hampshire UniversityStudent centricity is a non-negotiable component of a positive student experience. Learn what you can from your competitors, but make sure to include your target audience in the process. Their…
Why We Do What We Do: Creating the Best Student Experience
Neil Trotta | Assistant Dean of the School of Graduate Studies, Fisher CollegeResetting Expectations for Student Advising Services
Joe Murray | Assistant Dean of University Advising Services, Florida Atlantic UniversityCreating a Tuition-Free Semester Model
Brian Bruess | President, St. Norbert CollegeIllustrating the Value of Education to Prospective Students
Irma Becerra | President, Marymount University Ed Up ExperienceDelivering the Best Experience Through Disruption
Mary Papazian | President, San Jose State University Ed Up ExperienceSocial Distancing and the Student Experience
Neil Trotta | Assistant Dean of the School of Graduate Studies, Fisher CollegeStand Out by Expanding Career Services
Maria Flynn | President and CEO, Jobs for the FutureHigher Education Includes Career Education
Arthur Keiser | Chancellor, Keiser University Ed Up ExperienceThe Modern Learner’s Seamless Digital Experience
Quentin Ruiz-Esparza | Associate Director of Online Duke, Duke University
Although institutions have been able to pivot quickly to the remote environment, many are still grappling to maintain a strong student experience, especially online. Moving to the remote environment has…
Student Success Amid the Pandemic: Let Technology Bring You Closer
Tiffany Mfume | Assistant Vice President for Student Success and Retention, Morgan State UniversityEven the most well-prepared tech savvy institutions can fall short of students’ expectations—it’s important to listen to student needs and deliver them a high-touch experience. 2020 has been filled with…
Although this pandemic has created chaos, it has also highlighted institutional highs and lows put focus on what’s important: an organized distributed network environment. With a pandemic altering higher education…
100 Daily Updates and Counting
Michael McDonough | President, Raritan Valley Community CollegeThe COVID-19 pandemic has turned an already fragile higher education landscape into one of anxiety and doubt. It has created financial havoc, derailed student expectations and fueled uncertainty about the…
How HBCUs Are Using Auxiliary Services in the New Working World
Peggy Valentine | Interim Chancellor, Fayetteville State UniversityOrchestrating Powerful Learner Experiences is More Critical Than Ever
Tess Diver | Director of Account Management and Learner Experience, Southern New Hampshire University Matt ThorntonWhat Happens to Higher Education in a Post-Pandemic World?
Neil Trotta | Assistant Dean of the School of Graduate Studies, Fisher CollegeCommunity Colleges: Gateways to Socioeconomic Growth During Crisis
Bill Pink | President, Grand Rapids Community CollegeShifting More Than Just Courses to the Remote Environment
Kristen Capezza | Vice President of Enrollment Management and University Communications, Adelphi UniversityResponding to Students’ Needs During Crisis
Ross O'Hara | Director of Behavioral Science and Education, Persistence PlusEstablished Online Education is Not Immune to COVID-19: Strategies for Serving Students During the COVID-19 Pandemic
Jamie Holcomb | Vice President of Instructional Design and Innovation, Auguste Escoffier School of Culinary Arts Jasmeial “Jazz” Jackson, Ryan Korstange, Jeffrey HallHow to Build Psychological Resilience in Your Students in the Time of COVID-19
Omid Fotuhi | Director of Learning Innovation, WGU LabsBeyond the Rhetoric of Higher Education
Alan Yeck | Director of Professional and Continuing Education, Elmira College
Take people where they are and carry them as far as they can go. As a North Carolina community college educator, I have been trained to remember this statement by…
New Year’s Resolutions: How to Show Students You’re Listening
Shawntel Landry | President, American College of Education Stephanie HinshawThere is a great deal of controversy in higher education today on how to characterize our students. Are they customers? Should institutions be student-centric or faculty-driven? Does student-centricity imply giving…
Rick Singer’s brazen business channeling bribes from wealthy parents to coaches and test proctors has unleashed a wave of self reflection across the academic landscape. The backdoor has long existed—donations…