Today’s consumers are looking for a lot more than a good product at a good price. We have witnessed the growth of the “experience economy,” in which the customer experience…
What Happens to Higher Education in a Post-Pandemic World?
Neil Trotta | Assistant Dean of the School of Graduate Studies, Fisher CollegeBack in March, colleges and universities moved students off-campus and all instruction online. Now that the semester and graduations have come to an end, we have to collectively decide what…
With unemployment numbers growing the longer we’re in this pandemic, the number of enrollments will begin to soar. It’s up to postsecondary institutions—particularly community colleges—to get these folks back into…
Shifting More Than Just Courses to the Remote Environment
Kristen Capezza | Vice President of Enrollment Management and University Communications, Adelphi UniversityHigher education has never before been in a situation that has left everyone in isolation. It causes stress and anxiety for both faculty and students. The focus can’t solely be…
Responding to Students’ Needs During Crisis
Ross O'Hara | Director of Behavioral Science and Education, Persistence PlusEstablished Online Education is Not Immune to COVID-19: Strategies for Serving Students During the COVID-19 Pandemic
Jamie Holcomb | Vice President of Instructional Design and Innovation, Auguste Escoffier School of Culinary Arts Jasmeial “Jazz” Jackson, Ryan Korstange, Jeffrey HallHow to Build Psychological Resilience in Your Students in the Time of COVID-19
Omid Fotuhi | Director of Learning Innovation, WGU LabsBeyond the Rhetoric of Higher Education
Alan Yeck | Director of Professional and Continuing Education, Elmira CollegeCollege and Career Readiness Students: The Next Enrollment Group
Sydney Richardson | Dean of the College and Career Readiness, Forsyth Technical Community CollegeNew Year’s Resolutions: How to Show Students You’re Listening
Shawntel Landry | President, American College of Education Stephanie HinshawClosing the Backdoor and Nailing Shut the Sidedoor: An Admissions Cautionary Tale
Jay Halfond | Professor of the Practice, Boston UniversityPower to the People: The Wide Impact of Administrative Self-Service in Higher Education
Christine Blakney | Managing Director of Student Business Services, Texas Tech UniversityThe Four Abilities: Characteristics Worth Attention in a Tightening Education Marketplace
Matthew Meyer | Associate Vice President for Business Engagement and National & International Programs, North Carolina Community College System Anne Bacon
Online retailing is changing how we shop, work and interact as consumers—and higher education is not immune to its influence. In this interview, Jeff Fanter discusses how eCommerce is changing…
How To Get Students to Engage With Your College Like They Engage With Amazon
Craig Maslowsky | Vice Chancellor for Enrollment Management, Antioch UniversityeCommerce giants have mastered and remastered the science of leveraging shopper behavior data to engage website visitors and drive sales. Every search entry, page view, click and scroll provides a…
“Dropout.” What is the first thought that comes into your mind when you hear this phrase? By definition, a dropout is one who abandons an attempt, activity, or chosen path.[1] The experiences…
Building Next Generation Online Orientation: Personalized and Accessible
Tess Diver | Director of Account Management and Learner Experience, Southern New Hampshire University Mikhaila SchaeferSo often, orientation is a one-size-fits-all firehose of information that may or may not be meaningful to students. When we think about the student experience, particularly for online learners, institutions…
Making the Most of Limited Time: How to Improve Persistence Rates of Part-Time Students
Christina Hubbard | Director of Strategic Research, EABImproving the Student Experience through eCommerce: Best Practices for Higher Ed
Lisa Slavin | Assistant Vice President of Enrollment Management, Massachusetts Bay Community CollegeCreating a Champagne Experience on a Beer Budget: Delivering on Modern Learners’ Customer Service Expectations
Heather Chakiris | Chief Student Experience Officer, UCLA ExtensionJust-in-Time Education: Student Expectations in a Digital World
Edward W. Finn III | Liaison for Innovation and Collaboration in Teaching and Learning, Associated Colleges of the MidwestHow Student Champions Can Drive an Effective Mobile App Strategy
Jessica Weaver | Student Employee in the First Year Experience Office, Saint Leo UniversityShould Universities Be More Like Amazon?
Emily Joy Bembeneck | Associate Director of Pedagogical Innovation in the Graham School of Continuing Liberal and Professional Studies, University of ChicagoConvenient. Affordable. Finish Strong: Four Best Practices to Drive Adult Student Success
Randy Canivel | Director of the Flower Mound Learning Center, MSU-TexasEstablishing Culture and Prioritizing the Personal Touch to Deliver a Great Online Experience
Audrey Penner | President, Northern CollegeContinuing Education Departments as a Portal to the Greater University
Amy Wartham | Director of Corporate Training, UNC Charlotte
Over the years, it has occurred to me time and time again that I have benefited from my early work and the lessons learned in hospitality management. These experiences provided…
Helping University Staff Contribute to Student Success
Patrick Guilfoile | Provost, University of Wisconsin-Stout (Retired) Kristi KrimpelbeinStudents interact frequently with staff members at higher education institutions to obtain critical information about financial aid, housing, library services, student organizations, dining services, records and registration, advising, and many…
Delivering an industry-leading student experience—one that matches the kind of experience students get from retail leaders like Amazon—is a high priority for college and university leaders across the United States.…