Adult learners have become the majority student population and come with their own challenges. Colleges and universities need to adapt their services to support the common obstacles these students face. …
Anticipating Learner Needs Through Innovation: A Partnership in Mental Health Support
Brooks Doherty | Assistant Vice President of Academic Innovation, Rasmussen CollegeFulfilling your institution’s mission means showing up for your students. In light of the hardships experienced over the past year as a result of the COVID-19 pandemic, it is all…
Food insecurity has always had massive impact on community college students but even moreso during the pandemic. Institutions must adequately research and identify this issue on their campuses to provide…
Engaging with Students in Uncertain Times
Hal Higdon | Chancellor, Ozarks Technical Community College System Ed Up ExperienceAs higher ed shifts into this new normal, local colleges are beginning to see an increase in enrollment. They must be able to serve and retain a diverse student demographic…
Don’t Look Back: Moving Institutions into the New Normal
Paul Marca | Principal, Parallax Global Advisors, LLCLearning From the CX Giants: Journey Toward a More Customer-Centric University
Helena Wahlstrom | Assistant Director of Learner Experience Design, Southern New Hampshire UniversityWhy We Do What We Do: Creating the Best Student Experience
Neil Trotta | Assistant Dean of the School of Graduate Studies, Fisher CollegeResetting Expectations for Student Advising Services
Joe Murray | Assistant Dean of University Advising Services, Florida Atlantic UniversityCreating a Tuition-Free Semester Model
Brian Bruess | President, St. Norbert CollegeIllustrating the Value of Education to Prospective Students
Irma Becerra | President, Marymount University Ed Up ExperienceDelivering the Best Experience Through Disruption
Mary Papazian | President, San Jose State University Ed Up ExperienceSocial Distancing and the Student Experience
Neil Trotta | Assistant Dean of the School of Graduate Studies, Fisher CollegeStand Out by Expanding Career Services
Maria Flynn | President and CEO, Jobs for the Future
The pandemic may have shaken up the higher ed vision, but the mission remains clear: delivering the best student experience that fits the needs of the wide demographic of non-traditional…
The Modern Learner’s Seamless Digital Experience
Quentin Ruiz-Esparza | Associate Director of Online Duke, Duke UniversityAttaining and retaining student enrollments now relies upon providing a great customer experience, customized to each student’s needs. Digital learning has presented the next significant growth opportunity for higher education, yet it…
Although institutions have been able to pivot quickly to the remote environment, many are still grappling to maintain a strong student experience, especially online. Moving to the remote environment has…
Student Success Amid the Pandemic: Let Technology Bring You Closer
Tiffany Mfume | Assistant Vice President for Student Success and Retention, Morgan State UniversityEven the most well-prepared tech savvy institutions can fall short of students’ expectations—it’s important to listen to student needs and deliver them a high-touch experience. 2020 has been filled with…
Lifelong Learning: Adapting the Institution for Future Sustainability
Philomena Mantella | President, Grand Valley State University Ed Up Experience100 Daily Updates and Counting
Michael McDonough | President, Raritan Valley Community CollegeHow HBCUs Are Using Auxiliary Services in the New Working World
Peggy Valentine | Interim Chancellor, Fayetteville State UniversityOrchestrating Powerful Learner Experiences is More Critical Than Ever
Tess Diver | Director of Account Management and Learner Experience, Southern New Hampshire University Matt ThorntonWhat Happens to Higher Education in a Post-Pandemic World?
Neil Trotta | Assistant Dean of the School of Graduate Studies, Fisher CollegeCommunity Colleges: Gateways to Socioeconomic Growth During Crisis
Bill Pink | President, Grand Rapids Community CollegeShifting More Than Just Courses to the Remote Environment
Kristen Capezza | Vice President of Enrollment Management and University Communications, Adelphi UniversityResponding to Students’ Needs During Crisis
Ross O'Hara | Director of Behavioral Science and Education, Persistence PlusEstablished Online Education is Not Immune to COVID-19: Strategies for Serving Students During the COVID-19 Pandemic
Jamie Holcomb | Vice President of Instructional Design and Innovation, Auguste Escoffier School of Culinary Arts Jasmeial “Jazz” Jackson, Ryan Korstange, Jeffrey Hall
As teachers, we already know the importance of an equity-minded approach to teaching—we are more effective when we recognize and appreciate the diverse set of experiences, challenges and strengths that…
Beyond the Rhetoric of Higher Education
Alan Yeck | Director of Professional and Continuing Education, Elmira CollegeHaving served at several institutions over my career, I have heard the buzz words from all administrations regardless of their tax status, the communities they served, or the level of…
Take people where they are and carry them as far as they can go. As a North Carolina community college educator, I have been trained to remember this statement by…