Student centricity is a non-negotiable component of a positive student experience. Learn what you can from your competitors, but make sure to include your target audience in the process. Their…
Why We Do What We Do: Creating the Best Student Experience
Neil Trotta | Assistant Dean of the School of Graduate Studies, Fisher CollegeCreating the best student experience requires placing student needs and expectations first. Focus on connecting with students and, in turn, connecting them to others. Why we do what we do?…
By adapting student services to the virtual environment, institutions are able to provide more flexible and accessible support for their learners—something that will continue to be a must-need in higher…
Creating a Tuition-Free Semester Model
Brian Bruess | President, St. Norbert CollegeLiving in uncertainty, institutions need to look at new ways to support their students, even if that means taking a financial risk, so students continue their education and return to…
Illustrating the Value of Education to Prospective Students
Irma Becerra | President, Marymount University Ed Up ExperienceDelivering the Best Experience Through Disruption
Mary Papazian | President, San Jose State University Ed Up ExperienceSocial Distancing and the Student Experience
Neil Trotta | Assistant Dean of the School of Graduate Studies, Fisher CollegeStand Out by Expanding Career Services
Maria Flynn | President and CEO, Jobs for the FutureHigher Education Includes Career Education
Arthur Keiser | Chancellor, Keiser University Ed Up ExperienceThe Modern Learner’s Seamless Digital Experience
Quentin Ruiz-Esparza | Associate Director of Online Duke, Duke UniversityLiving Up to the Virtual Student Experience
Carolyn Callaghan | Executive Director of Educational Outreach, Western Carolina UniversityStudent Success Amid the Pandemic: Let Technology Bring You Closer
Tiffany Mfume | Assistant Vice President for Student Success and Retention, Morgan State UniversityLifelong Learning: Adapting the Institution for Future Sustainability
Philomena Mantella | President, Grand Valley State University Ed Up Experience
The COVID-19 pandemic has turned an already fragile higher education landscape into one of anxiety and doubt. It has created financial havoc, derailed student expectations and fueled uncertainty about the…
How HBCUs Are Using Auxiliary Services in the New Working World
Peggy Valentine | Interim Chancellor, Fayetteville State UniversityAuxiliary services are a critical source of revenue, especially for HBCUs. With the pandemic causing much uncertainty around higher education’s return to campus, these institutions are faced with financial threats…
Today’s consumers are looking for a lot more than a good product at a good price. We have witnessed the growth of the “experience economy,” in which the customer experience…
What Happens to Higher Education in a Post-Pandemic World?
Neil Trotta | Assistant Dean of the School of Graduate Studies, Fisher CollegeBack in March, colleges and universities moved students off-campus and all instruction online. Now that the semester and graduations have come to an end, we have to collectively decide what…
Community Colleges: Gateways to Socioeconomic Growth During Crisis
Bill Pink | President, Grand Rapids Community CollegeShifting More Than Just Courses to the Remote Environment
Kristen Capezza | Vice President of Enrollment Management and University Communications, Adelphi UniversityResponding to Students’ Needs During Crisis
Ross O'Hara | Director of Behavioral Science and Education, Persistence PlusEstablished Online Education is Not Immune to COVID-19: Strategies for Serving Students During the COVID-19 Pandemic
Jamie Holcomb | Vice President of Instructional Design and Innovation, Auguste Escoffier School of Culinary Arts Jasmeial “Jazz” Jackson, Ryan Korstange, Jeffrey HallHow to Build Psychological Resilience in Your Students in the Time of COVID-19
Omid Fotuhi | Director of Learning Innovation, WGU LabsBeyond the Rhetoric of Higher Education
Alan Yeck | Director of Professional and Continuing Education, Elmira CollegeCollege and Career Readiness Students: The Next Enrollment Group
Sydney Richardson | Dean of the College and Career Readiness, Forsyth Technical Community CollegeNew Year’s Resolutions: How to Show Students You’re Listening
Shawntel Landry | President, American College of Education Stephanie HinshawClosing the Backdoor and Nailing Shut the Sidedoor: An Admissions Cautionary Tale
Jay Halfond | Professor of the Practice, Boston University
Technology is fundamentally changing the way people conduct business, and higher education is not immune to its influence. Students aren’t standing in line to pay for courses anymore—it now happens…
The Four Abilities: Characteristics Worth Attention in a Tightening Education Marketplace
Matthew Meyer | Associate Vice President for STEM Innovation and Strategic Planning, North Carolina Community College System Anne BaconScanning the higher education marketplace of today, one will notice a conglomeration of institutions vying for a decreasing number of potential college applicants. Community colleges in particular are feeling the…
Online retailing is changing how we shop, work and interact as consumers—and higher education is not immune to its influence. In this interview, Jeff Fanter discusses how eCommerce is changing…