Three Reasons Institutions Should Work with VendorsCraig Maslowsky | Vice President of Enrollment Management and Marketing, Excelsior College
The nature of our industry presses this question even further; we work at colleges and universities rooted in the belief that our unique blend of knowledge and expertise is unlike anything a student can experience elsewhere.
However, it is possible to use a vendor and still maintain those special ingredients that define the experience your institution provides. In fact, a partnership may enhance what you are great at by allowing you to focus your energy on leveraging your strengths rather than trying to fix your weaknesses. The following are my top three reasons for partnering with a vendor.
1. Because You Won’t Be Good At It
There you go. I said it. Just because we you can imagine executing an initiative or activity well, that doesn’t mean we you can do it well. Having a realistic perspective on this is crucial, because it allows you to know when to ask for help. There are nuances and intuition that come along with practice and experience that must not be taken for granted; vendors have this practice and experience.
After assessing your resources and staff, it’s important to ask if you have the bandwidth and expertise to execute something, or if you merely think you can get your team up to speed if you give it a shot. Leaders need to assess this and know when to jump from the plane alone or go tandem with an expert who has done it before.
2. You Can Try Before You Buy
It’s certainly possible that the vision you have is the answer to your problems. It may also be true that the issue lies elsewhere or within a specific area of your operation you can’t quite identify on your own. By using outside help, you can apply a solution temporarily, which provides expert insight to help you better understand where your true issue lies. This means you will better use your own institution’s resources in the long run and allow a vendor to help you vet the situation in the meantime.
3. Make It a Training Opportunity
Working with an expert vendor means you have a service or product at your fingertips with the potential to inform and develop your team in ways you couldn’t achieve on your own. While we sometimes approach consultants like a visit to the mechanic, letting them fix the issue so we can get back to business, it is far more productive to get under the hood with them to learn how to do it ourselves the next time around.
Vendor services provide a great opportunity to see experts in action. When we make a conscious effort to align our key team members with the consultants, we can vastly improve our internal skill set.
Author Perspective: Administrator