Author Profile

Chris Megill | Associate Director of Technology Services, George Washington University

Current Position and Past Experience
Chris Megill is a seasoned IT professional with more than 21 years of technology experience. He has a background in telecommunications, technology support, IT service management and third-party vendor management and a passion for customer service, team leadership and technical support.

Prior to working at GW, he served in a variety of positions, including student technology support call center analyst at Catholic University and Georgetown University and manager of student technology services at Georgetown University. In other roles Mr. Megill was also a solutions architect at Compaq Computer Corporation and served as the manager of telecommunications client services for GW's Division of IT from 2000 to 2006.

In his current role, Mr. Megill is responsible for leading both the communication services and IT Support Center teams, which provide voice, video and data support and 24-hour technology support and request escalation, in their efforts to provide world-class customer service and technology support. Additionally, he provides around-the-clock supervision and monitoring of GW's Foggy Bottom and Virginia campus data centers. He holds a B.A. in English literature from the Catholic University of America.

Education, Honors and Achievements
Megill received his BA from The Catholic University of America in 1996.

Megill is the 2003 winner of the George Washington University Staff Choice Award for Customer Service Excellence. Under his leadership, the George Washington University Division of IT won the 2013 Customer Service Award and University Business Magazine’s 2013 Model of Efficiency Award.

Personal Details and Community Involvement
Megill is a contributing member to the Luther Rice Society at George Washington University.

Connect
Chris Megill can be found on LinkedIn or on The George Washington University web site.
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